Delivery Support Specialist

3 days ago

Barton upon Humber, North Lincolnshire, United Kingdom Wren Kitchens Full time

About The Role

We are seeking a skilled Delivery Support Advisor to ensure our customers receive their kitchen with a seamless delivery process, identifying and resolving any issues along the way. No experience is needed for this position as full training will be provided.

Main Responsibilities:

  • Handle customer, internal departments & showroom queries through various channels of communication
  • Achieve individual and department targets and expectations set out by department managers
  • Deliver exceptional levels of customer service and satisfaction
  • Pro-actively manage a number of showrooms' open order banks
  • Ensure all customers experience a smooth delivery process
  • Work individually and as a team to achieve the daily & weekly targets set
  • Monitor the showrooms' compliance and highlight any concerns to management
  • Take ownership and resolve all queries you receive
  • Provide all Wren customers / showrooms with an exceptional customer service experience
  • Offer problem solving solutions and follow up with customers / showrooms with a 'can do attitude'
  • Identify and report on any processes that result in a poor customer / showroom experience
  • Provide annual leave cover for other members of the team

What Wren Offer:

  • Life Assurance after 2 years' service
  • Access to Benenden health and discount platform after 1 years of continuous service
  • Personalised progression plan with clear career opportunities
  • Individual training budget for personal development
  • EE discount
  • Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
  • Eye Care Vouchers
  • Refer a Friend Scheme with the chance to earn up to £1500 for each referral
  • Free onsite gym

About You

Desired Skills and Knowledge:

  • GCSE level C or above in English and Maths
  • Strong communication skills – both written and verbal
  • Good IT skills
  • Experience in using MS Office
  • Customer Service experience
  • Ability to work independently and within a team environment

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