Reception Supervisor- General Practice

3 weeks ago

London, United Kingdom Heathfielde Medical Centre Full time

Job summary

Heathfielde is looking for a Reception Supervisor for its busy GP Practice. This position is part time 30 hours per week Monday to Friday. No Experience required but Customer service skills, IT skills would be an advantage and the training will be provided.

The successful candidate will be enthusiastic, hardworking, organised, self-motivated, excellent communicator and must be flexible to work both morning and evening shifts to cover 6 hours shifts between 8am and pm.

Only short-listed candidates will be contacted.

Main duties of the job

The successful candidate must be able to work on their owninitiative and have some supervisory experience, along with IT skills. You mustbe organised and confident, have a friendly and approachable manner and canwork under pressure.

About us

Our existing team is friendly and cohesive with high levels of experience. Practice team made out of 5 GPs , practice nurse, 2 HCAs, 2 clinical pharmacists, social prescriber, practice manager , admin and reception staff.

Job description

Job responsibilities

Heathfielde Medical Centre

Summary of Reception Supervisor Job Description

Job Title: Reception Supervisor

Pay: Dependent on experience

Line Manager: Practice Manager

Hours: Part time

Contract: Permanent (subject to satisfactory probation period)

Job Summary:

Responsibilities

The following are the core responsibilities of the Reception Supervisor.There may be on occasion, a requirement to carry out other tasks; this will bedependent upon factors such as workload and staffing levels:

To provide day-to-day support, leadership, andguidance for the practice reception and administration team, ensuring anefficient and professional manner is maintained and to provide cover to thereception team when needed.

Ensure all reception and administration dutiesare completed to the highest standard.

Monitor staff attendance, sickness absence andannual leave.

To provide communications between patients,doctors and other staff.

Support the Practice Manager in the recruitmentand induction of all new reception and administration staff.

Ensure cover and suitable contingency plans arein place for all leave, including unforeseen absence.

Support the Practice Manager in the running of elementsand/or services within the practice compliance with CQC, Health and Safetyaudits etc.

Work with the Practice Manager and other membersof the practice to identify areas for improvement and assist in changemanagement where appropriate.

Take responsibility for the recording of all homevisit requests, ensuring that the home visiting protocol is followed.

To undertake specific assigned tasks, projectsupport, or development work which may arise during changes to the NHS.

Manage and deal with day to day needs,difficulties and requirements of the partners and other clinical staff.

To work closely with reception and clinical staffto ensure adequate cover and the smooth running of the practice, reporting anyproblems encountered to the relevant person.

To be a point of contact for staff and patientqueries and concerns.

The greeting of patients, dealing with theirenquiries in a courteous and polite manner.

Dealing with patient complaints relating to frontdesk/reception services.

Oversee and delegate daily tasks chasingmissing test results and notes, unusual queries, following through patientqueries, registration difficulties, etc.

Making appointments and booking patients in forsurgeries and clinics.

Answering the telephone within a reasonable time,dealing with requests and enquiries courteously and politely.

Contacting hospitals and various other agenciesfor results, appointments, booking, referrals and patient information.

Making appointments: offering and arranging theappointments for doctors, helping to arrange clinics.

Responding to and resolving all local IT issueswhere appropriate liaising with NHIS the CCG IT support/or others to resolvehardware and software issues.

Setting up new members of staff in the clinicaland other IT systems.

Ensure the effective use of clinical systems, ITprogrammes and other systems used throughout the practice.

Providing support and ensure training for currentand new staff is carried out.

Support practice secretaries in developing andmaintaining effective call and recall systems for patient services and reviews.

Training of staff on practice IT systems asnecessary.

To promote Equality and Diversity and Health andSafety in themselves.

Person Specification

Qualifications

Essential

Customer Service Skills.

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