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Head of Reservations

2 months ago

London, United Kingdom Kricket - Head Office Full time
Head of Reservations - London, United Kingdom - Kricket - Head Office

Description
We are on the lookout for a brilliant Head of Reservations to join our growing Team.

You will be responsible for the entire reservations function - from maximising booking covers, and developing relationships with local businesses and concierges, to the overall strategy and implementation of improving our booking systems. You will work closely alongside our Co-Founders and Management Team at Kricket HQ in Soho.

What we look for

  • Effective management of the entire reservations function to maximise business
  • Oversight of our reservations team to maximise booking covers, whilst making sure the team delivers our signature customer service
  • To encourage, oversee and manage private hire and large booking enquiries for all Kricket sites as well as SOMA
  • Analysing industry and market trends to help maintain competitive standards
  • Experience with customer relations and turning negative experiences around
  • Monitoring and actioning all guest feedback for the group
  • To lead any training of the reservations Team in all aspects of their role
  • Experience working with SevenRooms, OpenTable Connect, DesignMyNight and HeadBox
  • The ability to work efficiently on solo projects with strong initiative
  • Strong leadership, communication & organisational skills
  • Computer proficiency with excellent attention to detail
  • Impeccable written and spoken English
What we offer
  • 50% discount across the group
  • BUPA Private Healthcare
  • Access to Juno our wellbeing platform
  • Loyalty rewards such as extra holiday days
  • Cost Price Wine
  • Cycle 2 work scheme
  • Annual trips and parties
  • Hospitality Action scheme
  • Employee Referral scheme
We believe in an egoless culture that promotes inclusivity and respect. Everyone is welcome.
Be part of a Team that cares
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