Central Reservations Agent

7 months ago


London, United Kingdom Coppa Club Head Office Full time

We have an exciting new opportunity for an experience restaurant **reservations agent** to join our Central Reservations Team.

The Reservations Office is open **7 days a week from 9am - 9pm** and is **based at VEL head office in London Bridge**. As the office is open 7 days a week this means there will be regular weekend’s involved
- To ensure that all calls and online enquiries are responded to in a professional and timely manner
- To work closely with all site managers and ensure guest satisfaction
- To produce and maintain relevant weekly forecast sheets.
- Aiming 95% of answered calls a day
- Delivering an exceptional guest service

**About you**
- The ability to work in a team and build relationships with the others
- Being organised and proactive in managing your tasks
- Good communications skills in order to handle guests’ requests
- Detailed to ensure a smooth day to day running of reservations via ResDiary
- Have strong interpersonal and organisational skills and ability to work under pressure in a high volume environment

**Our Reservations Agents benefits**
- Competitive hourly rate of £12.00
- ** Wagestream** - access a share of your earned wages whenever you need it
- ** 50% discount** on food and beverages when you dine as a guest at selected VEL locations (T&C’s apply)
- Long service holiday entitlement up to **10 extra holidays a year **_Time to book that cruise_
- Discounted hotel stays across Rare Bird Hotels from the day you start
- ** Cycle to work scheme & Gym Discount**:

- Exclusive online benefits giving you a full range of benefits, rewards and perks
- On the spot reward and recognition awards

On top of that, we can offer you a fun but hardworking environment and the chance to work with some downright nice people. We’d be really excited to have you on board and welcome you to our community.

**About Various Eateries**

Coppa Club is a place for eating, drinking, meeting, and unwinding, an all-in-one dining and social space, where no stay is too long - Your day, Your way
- Each venue is unique and offers different spaces from lounges, snugs, bars, private dining areas to outdoor spaces with stunning views of the river Thames.
- Our menu focuses on thoughtful, unfussy, European food from small plates and snacks to grilled mains, sourdough pizzas and healthy salads. There’s a wide selection of breakfast and brunch dishes and the bar serves carefully chosen wines, beers, and classic cocktails as well as new creations.

INDHEADOFFICE


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