Head Receptionist

2 months ago

Cirencester, United Kingdom Cotswold Inns & Hotels Full time

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.


The Swan Hotel is located in Bibury a beautiful Village in the Cotswold in Gloucester, a 4 Star hotel with 22 rooms and a rosette restaurant, bar,function room a


What we can offer you:

  • An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
  • Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
  • Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
  • 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
  • A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
  • Discounted hotel stays at hotels in the Fuller’s Family
  • Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
  • Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
  • Full induction and training
  • The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Reception Manager:

  • Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
  • Lead and support the reception team,
  • Handle check-ins, reservations and guest interactions alongside the team.
  • Take pride in training and mentoring new staff members.
  • Utilise IT systems effectively to manage reservations and guest information.
  • Work collaboratively with the team to create a welcoming atmosphere for guests.

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