Pharmacy Administrator/Technician

Job summary

Job Summary

To work under the supervision of the Clinical Pharmacist to ensure the safe, accurate and timely supply of prescribed medication to patients. To provide technical and administrative support to the Clinical Pharmacists and Clinicians. To support the practice team with queries around medication from patients; including face to face and telephone support to patients, primary and community staff.

Main duties of the job

KeyResponsibilities

Oversee theconversion of patients to Electronic Repeat Prescribing (ERD)

ProcessMedication Safety Alerts, communicating any such notifications to patients asrequired.

Regular liaisonwith community and acute hospital pharmacists.

Support theachievement of the practices prescribing Quality and Outcomes Frameworktargets.

Deal withmedication queries- acute medication requests, patient medication andprescription queries, with clinical support as required

Update andmaintain accurate patient medication records on the practice clinical computersystem, including advice given and action taken.

Assist the practicewith data analysis of prescribing behaviour in line with NICE guidance andlocal clinical commissioning directives.

Assist withthe development and review of medicine audits.

Provide a contactfor patients and colleagues with medication queries.

Projectwork/prescribing initiatives under the support of the clinical/prescribingstaff.

Link with hospital and community pharmacy colleagues to address discrepancies,supply issues and queries within competency.

Liaisewith the health care team including primary care staff, community nursesand care home staff with medication queries.

Perform regular audits using different tools

Document interventions made to patients medications in their health carerecords to ensure there is a clear audit trail and changes are clearlyaccounted for.

Seekadvice from the patients GP or practice lead GP as appropriate.

About us

Braccan Health PCNis a unitary practice PCN, consisting of the Forest Health Group, a 30,000patient practice with 4 practices across Bracknell. We have a wide and variedclinical MDT team working in close unity GPs, Nurses, Allied HealthPractitioners (Paramedics, Advanced Nurse Practitioners, Clinical Pharmacists),complimented by non clinical patient facing staff such as Social Prescribersand Care Coordinators. Our services have grown and have become well establishedin offering our patients the right care and the right time.

Primary careclinical pharmacy is developing and we are looking for a motivated individualwho is flexible to respond to the developingnature of the role and the needs and priorities of individuals requiringsupport. Under the direction of the senior leadership team we expect that youwill be able to work independently and manage your own workload. You will needexcellent communication skills to be able to liaise with patients, primary carestaff, community pharmacists and other partners.

Job description

Job responsibilities

JOBDESCRIPTION

Job Title: Pharmacy Administrator Salary : Dependant on experience Hours: Flexible Responsible to : Practice Manager/Assistant Practice Manager Accountable to : GP Partners & Managers Base location: Across Forest Health Group sites, all withinBracknell, remote working possible after successful passing of probation

Job Summary

To work under the supervision of the Clinical Pharmacist to ensure the safe, accurate and timely supply of prescribed medication to patients.

To provide technical and administrative support to the Clinical Pharmacists and Clinicians.

To support the practice team with queries around medication from patients; including face to face and telephone support to patients, primary and community staff.

Braccan Health PCNis a unitary practice PCN, consisting of the Forest Health Group, a 30,000patient practice with 4 practices across Bracknell. We have a wide and variedclinical MDT team working in close unity GPs, Nurses, Allied HealthPractitioners (Paramedics, Advanced Nurse Practitioners, Clinical Pharmacists),complimented by non clinical patient facing staff such as Social Prescribersand Care Coordinators. Our services have grown and have become well establishedin offering our patients the right care and the right time.

Primary careclinical pharmacy is developing and we are looking for a motivated individualwho is flexible to respond to the developingnature of the role and the needs and priorities of individuals requiringsupport. Under the direction of the senior leadership team we expect that youwill be able to work independently and manage your own workload. You will needexcellent communication skills to be able to liaise with patients, primary carestaff, community pharmacists and other partners.

Hours of work should reflect generalpractice hours, between am to

KeyResponsibilities

Clinical& Patient Care

Oversee theconversion of patients to Electronic Repeat Prescribing (ERD)

ProcessMedication Safety Alerts, communicating any such notifications to patients asrequired.

Regular liaisonwith community and acute hospital pharmacists.

To support theachievement of the practices prescribing Quality and Outcomes Frameworktargets.

Dealing withmedication queries including acute medication requests, patient medication andprescription queries, with clinical support as required

To update andmaintain accurate patient medication records on the practice clinical computersystem, including advice given and action taken.

To assist the practicewith data analysis of prescribing behaviour in line with NICE guidance andlocal clinical commissioning directives.

To assist withthe development and review of medicine audits.

Provide a contactfor patients and colleagues with medication queries.

Projectwork/prescribing initiatives under the support of the clinical/prescribingstaff.

To link withhospital and community pharmacy colleagues to address discrepancies, supplyissues and queries within competency.

Liaise with thewider health care team including primary care staff, community nurses and carehome staff with medication queries.

To undertakeregular audits using different tools, for example to identify priority patientsfor medication review.

To documentinterventions made to patients medications in their health care records toensure there is a clear audit trail and changes are clearly accounted for.

Attend localmeetings seeking to improve access to medicines or repeat prescribingprocesses.

Seek advice from the patients GP or practicelead GP as appropriate.

Ensure patients and their families/carers viewsare taken into account in every stage of the decision making process.

Communication .

Utilise and demonstrate sensitive communicationstyles to ensure patients are fully informed and consent to treatment.

Communicate effectively to overcome communication barriers withpatients and the general public displaying emotional crisis, vulnerability,verbal/ physical aggression, learning difficulties, recognising the need for alternative methods of communication.

Ability to cope with frequently challenging, diverse and stressfulsituations.

Admin & Professional

To use highly developed knowledge and skillsto provide high standards of patient centered care.

To maintainaccurate contemporaneous records on all aspects of the care process and patientcontact.

To ensure thatall project paperwork performance information is completed and availablein a timely manner.

Contribute to thedevelopment of the service, developing service pathways, paperwork andsharing good practice.

Awareness of, andcompliance with, all relevant local/clinical policies and guidelines.

Participate indata collection data for audit purposes

Effectivelymanage own time, workload and resources.

Value and respectcolleagues, other members of staff and patients and show commitment to workingas a team member.

To attend andparticipate in practice clinical meetings and other multi-disciplinary meetingswhere necessary.

Confidentiality

In the course ofseeking treatment, patients entrust us with, or allow us to gather, sensitiveinformation in relation to their health and other matters. They do so inconfidence and have the right to expect that staff will respect their privacyand act appropriately.

In theperformance of the duties outlined in this job description, the post-holder mayhave access to confidential information relating to patients and their carers,practice staff and other healthcare workers. All such information from anysource is to be regarded as strictly confidential.

Informationrelating to patients, carers, colleagues, other health care workers or thebusiness of the Practices may only be divulged to authorised persons inaccordance with policies and procedures relating to confidentiality and theprotection of sensitive data.

JobLimitations:

At no time shouldthe post holder work at a leveloutside their level of competence. If thepost holder has concerns regarding this, they must discuss immediately with the supervising GP. All juniorstaff therefore have aresponsibility to inform those supervising their duties, if they are notcompetent to perform a duty.

Thisjob description is intended as a guide to the main duties of the post and isnot intended to be a prescriptive document. Duties and base of work maychange to meet the needs of the service or because of the introduction of newtechnology. This job description may be reviewed from time to time andchanged, after consultation with the postholder.

Person Specification

Qualifications

Essential

Related qualification in administration, or equivalent experience 1 years experience in a healthcare setting as a Pharmacy Technician or Prescription Clerk Excellent communication skills (written and oral) Clear, polite telephone manner Excellent IT skills including Microsoft Office packages and case management systems

Desirable

GPhC Registered Pharmacy Technician BTEC/NVQ level 3 or equivalent in pharmacy services Accredited Checking Technician Enrolled in, undertaking or qualified from, an approved training pathway. For example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH) Primary care experience EMIS user skills Good pharmacy knowledge including terminology Knowledge and understanding of pharmacy law and ethics and current legislation

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