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Pharmacy Administrator/Technician

2 months ago

Bracknell, Bracknell Forest, United Kingdom Forest Health Group Full time

Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Pharmacy Administrator/Technician at Forest Health Group. As a key member of our clinical pharmacy team, you will play a vital role in ensuring the safe and accurate supply of prescribed medication to our patients.

Main Responsibilities

  • Provide technical and administrative support to our clinical pharmacists and clinicians, ensuring seamless communication and collaboration.
  • Support the practice team with medication queries, including face-to-face and telephone support to patients, primary care staff, and community staff.
  • Oversee the conversion of patients to Electronic Repeat Prescribing (ERD) and process medication safety alerts, communicating notifications to patients as required.
  • Regularly liaise with community and acute hospital pharmacists to ensure effective medication management and supply.
  • Support the achievement of our practice's prescribing Quality and Outcomes Framework targets.
  • Deal with medication queries, including acute medication requests, patient medication, and prescription queries, with clinical support as required.
  • Update and maintain accurate patient medication records on our practice clinical computer system, including advice given and action taken.
  • Assist the practice with data analysis of prescribing behavior in line with NICE guidance and local clinical commissioning directives.
  • Assist with the development and review of medicine audits.
  • Provide a contact point for patients and colleagues with medication queries.
  • Project work/prescribing initiatives under the support of our clinical/prescribing staff.
  • Link with hospital and community pharmacy colleagues to address discrepancies, supply issues, and queries within competency.
  • Liaise with the wider healthcare team, including primary care staff, community nurses, and care home staff, with medication queries.
  • Undertake regular audits using different tools to identify priority patients for medication review.
  • Document interventions made to patients' medications in their health care records to ensure a clear audit trail and changes are clearly accounted for.
  • Attend local meetings to improve access to medicines or repeat prescribing processes.
  • Seek advice from patients' GPs or practice lead GPs as appropriate.

About Us

Forest Health Group is a unitary practice PCN, consisting of the Forest Health Group, a 30,000-patient practice with 4 practices across Bracknell. We have a wide and varied clinical MDT team working in close unity, with GPs, Nurses, Allied Health Practitioners, and non-clinical patient-facing staff. Our services have grown and become well-established in offering our patients the right care and the right time.

Primary care clinical pharmacy is developing, and we are looking for a motivated individual who is flexible to respond to the developing nature of the role and the needs and priorities of individuals requiring support. Under the direction of our senior leadership team, we expect that you will be able to work independently and manage your own workload. You will need excellent communication skills to liaise with patients, primary care staff, community pharmacists, and other partners.

Key Responsibilities

Clinical & Patient Care

  • Oversee the conversion of patients to Electronic Repeat Prescribing (ERD)
  • Process Medication Safety Alerts, communicating any such notifications to patients as required.
  • Regular liaison with community and acute hospital pharmacists.
  • Support the achievement of the practices prescribing Quality and Outcomes Framework targets.
  • Dealing with medication queries including acute medication requests, patient medication and prescription queries, with clinical support as required.
  • Update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken.
  • Assist the practice with data analysis of prescribing behavior in line with NICE guidance and local clinical commissioning directives.
  • Assist with the development and review of medicine audits.
  • Provide a contact for patients and colleagues with medication queries.
  • Project work/prescribing initiatives under the support of the clinical/prescribing staff.
  • Link with hospital and community pharmacy colleagues to address discrepancies, supply issues and queries within competency.
  • Liaise with the wider health care team including primary care staff, community nurses and care home staff with medication queries.
  • Undertake regular audits using different tools, for example to identify priority patients for medication review.
  • Document interventions made to patients medications in their health care records to ensure there is a clear audit trail and changes are clearly accounted for.
  • Attend local meetings seeking to improve access to medicines or repeat prescribing processes.
  • Seek advice from the patients GP or practice lead GP as appropriate.

Communication

Utilise and demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.

Communicate effectively to overcome communication barriers with patients and the general public displaying emotional crisis, vulnerability, verbal/physical aggression, learning difficulties, recognising the need for alternative methods of communication.

Ability to cope with frequently challenging, diverse and stressful situations.

Admin & Professional

To use highly developed knowledge and skills to provide high standards of patient-centered care.

To maintain accurate contemporaneous records on all aspects of the care process and patient contact.

To ensure that all project paperwork performance information is completed and available in a timely manner.

Contribute to the development of the service, developing service pathways, paperwork and sharing good practice.

Awareness of, and compliance with, all relevant local/clinical policies and guidelines.

Participate in data collection data for audit purposes.

Effectively manage own time, workload and resources.

Value and respect colleagues, other members of staff and patients and show commitment to working as a team member.

To attend and participate in practice clinical meetings and other multi-disciplinary meetings where necessary.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other health care workers or the business of the Practices may only be divulged to authorised persons in accordance with policies and procedures relating to confidentiality and the protection of sensitive data.

Job Limitations:

At no time should the post holder work at a level outside their level of competence. If the post holder has concerns regarding this, they must discuss immediately with the supervising GP. All junior staff therefore have a responsibility to inform those supervising their duties, if they are not competent to perform a duty.

This job description is intended as a guide to the main duties of the post and is not intended to be a prescriptive document. Duties and base of work may change to meet the needs of the service or because of the introduction of new technology. This job description may be reviewed from time to time and changed, after consultation with the postholder.