Pharmacy Team Member

3 weeks ago

Bracknell, Bracknell Forest, United Kingdom Forest Health Group Full time

About the Role


We are seeking a highly skilled and motivated Pharmacy Administrator/Technician to join our team at Forest Health Group. As a Pharmacy Administrator/Technician, you will play a vital role in ensuring the safe, accurate, and timely supply of prescribed medication to patients.



Key Responsibilities



As a Pharmacy Administrator/Technician, your key responsibilities will include:



Clinical and Patient Care



  • Oversee the conversion of patients to Electronic Repeat Prescribing (ERD)
  • Process Medication Safety Alerts, communicating any such notifications to patients as required
  • Regular liaison with community and acute hospital pharmacists
  • Support the achievement of the practices prescribing Quality and Outcomes Framework targets
  • Deal with medication queries, including acute medication requests, patient medication and prescription queries, with clinical support as required
  • Update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken
  • Assist the practice with data analysis of prescribing behaviour in line with NICE guidance and local clinical commissioning directives
  • Assist with the development and review of medicine audits
  • Provide a contact for patients and colleagues with medication queries
  • Project work/prescribing initiatives under the support of the clinical/prescribing staff
  • Link with hospital and community pharmacy colleagues to address discrepancies, supply issues and queries within competency
  • Liaise with the wider healthcare team, including primary care staff, community nurses, and care home staff with medication queries
  • Undertake regular audits using different tools, for example, to identify priority patients for medication review
  • Document interventions made to patients' medications in their health care records to ensure there is a clear audit trail and changes are clearly accounted for
  • Attend local meetings seeking to improve access to medicines or repeat prescribing processes
  • Seek advice from the patients' GP or practice lead GP as appropriate


Communication and Administration



  • Utilise and demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment
  • Communicate effectively to overcome communication barriers with patients and the general public, displaying emotional crisis, vulnerability, verbal/physical aggression, learning difficulties, recognising the need for alternative methods of communication
  • Ability to cope with frequently challenging, diverse, and stressful situations
  • To use highly developed knowledge and skills to provide high standards of patient-centred care
  • To maintain accurate contemporaneous records on all aspects of the care process and patient contact
  • To ensure that all project paperwork and performance information is completed and available in a timely manner
  • Contribute to the development of the service, developing service pathways, paperwork, and sharing good practice
  • Awareness of, and compliance with, all relevant local/clinical policies and guidelines
  • Participate in data collection for audit purposes
  • Effectively manage own time, workload, and resources
  • Value and respect colleagues, other members of staff, and patients and show commitment to working as a team member
  • To attend and participate in practice clinical meetings and other multi-disciplinary meetings as necessary


Confidentiality


In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.


In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential.


Information relating to patients, carers, colleagues, other healthcare workers, or the business of the Practices may only be divulged to authorised persons in accordance with policies and procedures relating to confidentiality and the protection of sensitive data.


Job Limitations:


At no time should the post-holder work at a level outside their level of competence. If the post-holder has concerns regarding this, they must discuss immediately with the supervising GP. All junior staff therefore have a responsibility to inform those supervising their duties if they are not competent to perform a duty.


This job description is intended as a guide to the main duties of the post and is not intended to be a prescriptive document. Duties and base of work may change to meet the needs of the service or because of the introduction of new technology. This job description may be reviewed from time to time and changed, after consultation with the post-holder.



About Us


Forest Health Group is a unitary practice PCN, consisting of the Forest Health Group, a 30,000-patient practice with 4 practices across Bracknell. We have a wide and varied clinical MDT team working in close unity GPs, Nurses, Allied Health Practitioners (Paramedics, Advanced Nurse Practitioners, Clinical Pharmacists), complemented by non-clinical patient-facing staff such as Social Prescribers and Care Coordinators. Our services have grown and have become well established in offering our patients the right care and the right time.


Primary care clinical pharmacy is developing, and we are looking for a motivated individual who is flexible to respond to the developing nature of the role and the needs and priorities of individuals requiring support. Under the direction of the senior leadership team, we expect that you will be able to work independently and manage your own workload. You will need excellent communication skills to be able to liaise with patients, primary care staff, community pharmacists, and other partners.



Requirements


We are seeking a highly skilled and motivated Pharmacy Administrator/Technician to join our team at Forest Health Group. To be successful in this role, you will need:



  • Related qualification in administration or equivalent experience
  • 1-year experience in a healthcare setting as a Pharmacy Technician or Prescription Clerk
  • Excellent communication skills (written and oral)
  • Clear, polite telephone manner
  • Excellent IT skills, including Microsoft Office packages and case management systems

Desirable qualifications include:



  • GPhC Registered Pharmacy Technician
  • BTEC/NVQ level 3 or equivalent in pharmacy services
  • Accredited Checking Technician
  • Enrolled in, undertaking, or qualified from, an approved training pathway, for example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)
  • Primary care experience
  • EMIS user skills
  • Good pharmacy knowledge, including terminology
  • Knowledge and understanding of pharmacy law and ethics and current legislation


How to Apply


If you are a motivated and skilled individual who is passionate about delivering high-quality patient care, we would welcome your application. Please submit your application, including your CV and a covering letter, to [insert contact details]. We look forward to hearing from you.


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