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Pharmacy Administrator/Technician

2 months ago

Bracknell, Bracknell Forest, United Kingdom Forest Health Group Full time

Job Title: Pharmacy Administrator/Technician

Job Summary:

We are seeking a highly skilled Pharmacy Administrator/Technician to join our team at Forest Health Group. As a Pharmacy Administrator/Technician, you will play a vital role in ensuring the safe and accurate supply of prescribed medication to patients.

Main Responsibilities:

  • Oversee the conversion of patients to Electronic Repeat Prescribing (ERD)
  • Process Medication Safety Alerts, communicating any such notifications to patients as required
  • Regular liaison with community and acute hospital pharmacists
  • Support the achievement of the practices prescribing Quality and Outcomes Framework targets
  • Deal with medication queries, including acute medication requests, patient medication and prescription queries, with clinical support as required
  • Update and maintain accurate patient medication records on the practice clinical computer system, including advice given and action taken
  • Assist the practice with data analysis of prescribing behaviour in line with NICE guidance and local clinical commissioning directives
  • Assist with the development and review of medicine audits
  • Provide a contact for patients and colleagues with medication queries
  • Project work/prescribing initiatives under the support of the clinical/prescribing staff
  • Link with hospital and community pharmacy colleagues to address discrepancies, supply issues and queries within competency
  • Liaise with the wider healthcare team, including primary care staff, community nurses and care home staff, with medication queries
  • Undertake regular audits using different tools, for example, to identify priority patients for medication review
  • Document interventions made to patients' medications in their healthcare records to ensure there is a clear audit trail and changes are clearly accounted for
  • Attend local meetings seeking to improve access to medicines or repeat prescribing processes
  • Seek advice from the patients' GP or practice lead GP as appropriate

About Us:

Forest Health Group is a unitary practice PCN, consisting of the Forest Health Group, a 30,000-patient practice with 4 practices across Bracknell. We have a wide and varied clinical MDT team working in close unity, GPs, Nurses, Allied Health Practitioners, complemented by non-clinical patient-facing staff such as Social Prescribers and Care Coordinators.

Key Requirements:

  • Related qualification in administration, or equivalent experience
  • 1 year's experience in a healthcare setting as a Pharmacy Technician or Prescription Clerk
  • Excellent communication skills (written and oral)
  • Clear, polite telephone manner
  • Excellent IT skills, including Microsoft Office packages and case management systems

Desirable Qualifications:

  • GPhC Registered Pharmacy Technician
  • BTEC/NVQ level 3 or equivalent in pharmacy services
  • Accredited Checking Technician
  • Enrolled in, undertaking or qualified from, an approved training pathway, for example, the Primary Care Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)
  • Primary care experience
  • EMIS user skills
  • Good pharmacy knowledge, including terminology
  • Knowledge and understanding of pharmacy law and ethics and current legislation