Booking & Scheduling Assistant

4 weeks ago

Rochdale, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

Job summary

An exciting opportunity has opened up for a Band 2 Booking & Scheduling Assistant to join us at Rochdale Infirmary which is part of the Northern Care Alliance.

With demand on our services at an all time high the role our department provides has never been more critical.

Main duties of the job

As a Booking & Scheduling Assistant your main duties will cover;

Receiving and processing patient referrals Booking and changing appointments for patients either via a phone call, a text message, or an email Answering and signposting general enquiries from patients calling our appointments line

To do this we need you to;

Be confident using a computer and Microsoft Office Have an excellent telephone manner Be able to communicate effectively Strive to give our patients an excellent customer service Be enthusiastic, confident, and committed

We will give you;

The chance to make a difference to people in our local communities A mix of both office and home on a rota basis once training is complete A range of Monday to Friday daytime shifts Career development opportunities

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

We are currently in process of updating our values. For the latest information around our values and behaviours, please visit our careers website

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:

We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.

In line with the Trust's Single Equality Scheme we welcome applications from everyone irrespective of ethnic origin, disability, age, gender, gender identity, sexual orientation, nationality, religion, marital status, social background or trade union membership.

Person Specification

Qualifications

Essential

oNumeracy and literacy qualifications (at least A-C)

Desirable

oNVQ2 or equivalent clerical qualification oEDCL or Computer skills qualification

Experience

Essential

oWorking within a confidential environment oExcellent customer service oAble to demonstrate the Trust Values oEffective communicator oCustomer Service Skills oEnthusiasm, confidence, and commitment o Computer skills including Microsoft Office

Desirable

oPatient administration background oPrevious Health Care experience oPrevious Administration Experience oPrevious customer service experience

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