Booking & Scheduling Assistant

3 weeks ago


Rochdale, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
With demand on our services at an all time high the role our department provides has never been more critical.

**Main duties of the job**:
As a Booking clerk your main duties will cover;
- Receiving and processing patient referrals
- Answering and signposting general enquiries from patients calling our appointments line

To do this we need you to;
- Be confident using a computer and Microsoft Office
- Have an excellent telephone manner
- Be able to communicate effectively
- Strive to give our patients an excellent customer service
- Be enthusiastic, confident, and committed

We will give you;
- The chance to make a difference to people in our local communities
- A mix of both office and home
- A range of Monday to Friday, daytime, evenings, or weekend hours to suit you
- Career development opportunities

**Working for our organisation**:
The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Numeracy and literacy qualifications (at least A-C)
- Computer skills including Microsoft Office

**Desirable criteria**:

- NVQ2 or equivalent clerical qualification
- EDCL or Computer skills qualification

**Experience**:
**Essential criteria**:

- Working within a confidential environment
- Excellent customer service
- Able to demonstrate the Trust Values
- Effective communicator
- Customer Service Skills
- Enthusiasm, confidence, and commitment

**Desirable criteria**:

- Patient administration background
- Previous NHS experience
- Previous Administration Experience
- Previous customer service experience
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:


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