Spa Receptionist
2 weeks ago
**please note this position includes weekend work**
We're looking for someone to be the public face of our spa, ensuring all visitors receive the warmest of welcomes. As a receptionist at Spa Naturel Fitness, you will be the main point of contact for our spa members and guests - you will be key to providing that fantastic first impression and sharing your knowledge of products and treatments and leisure club memberships
Key responsibilities include:
- Delivering excellent customer service at all times
- Ensuring guests and members enjoy a relaxing spa experience.
- Meeting and greeting customers
- Offering guidance and assistance on the right treatments for the client’s needs
- Providing full knowledge of all facilities, treatments and products offered
- Assist with bookings and cancellations as per the company standard procedures
- Ensure excellent product knowledge and be ready to advise customers with any queries
- Membership sales tours and the sign-up procedure
- Understanding of computerised booking system and general procedures
- Administration duties as required
If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.
Skills required include:
- Well groomed
- Clear, Professional telephone manner
- Can do attitude
- Ability to use own initiative
- Ability to up sell
- Previous receptionist experience essential
- Knowledge of premier spa would be an advantage
- You must be a positive team player
If you think you have what it takes, please send along a CV and covering letter.
Rate of Pay - National Living Wage (based on age)
**Job Type**: Part-time
**Salary**: £7.49-£10.42 per hour
Schedule:
- 8 hour shift
Application question(s):
- are you available to work weekends?
- how would you get to work for 6am?
**Experience**:
- reception: 1 year (preferred)
Work Location: In person
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