Customer Success Manager, EMEA

2 weeks ago

London, United Kingdom Forescout Technologies Inc Full time
What We Do Managing cyber risk, together  – As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security frameworks with their digital realities, including all asset types – IT, IoT, OT, IoMT. Our team is looking for individuals who have positive energy, an entrepreneurial spirt, and the drive to partner with our committed team to sell the best technology and drive team success

What You Will Do Here at Forescout, we are committed to delivering a successful customer experience. As a Customer Success Manager, you will hold a critical and strategic customer-facing leadership role.  You will own relationships with a portfolio of Forescout strategic customers to ensure they achieve their desired outcomes and realize the value of their investments through the successful adoption and optimization of our products and solutions. You will partner closely with our sales, product management, engineering, professional services, and customer support teams to consolidate efforts, streamline communications, and deliver exceptional customer satisfaction.  Establish relationships with your customers through regular meetings to understand the complexities of their environment and how Forescout’s solutions can meet their business and technical objectives. Collaborate with your customers to create, implement and achieve a customer success plan – a plan that clearly outlines the customer’s objectives, the path to achieving those objectives and the progress against the plan. Create customer deliverables (QBRs, upgrade plans) suitable for a diverse set of constituents from senior executives to end-users. Coordinate activities with the assigned Adoption Engineer Ensure our customers see the ROI from Forescout, throughout the customer lifecycle from onboarding through to expansion. Lead, drive and communicate the complete product lifecycle of consumption from concept through adoption to insights to ensure renewal and expansion opportunities. Partner with sales teams to identify expansion opportunities and mitigate loss to competition. Proactively manage account escalations with the appropriate internal stakeholders. What You Will Bring To Forescout Bachelor’s degree required; preferred areas of study include Business, Engineering, Technology, or related field. 5+ years of experience working in customer-focused role within an enterprise technology company; preferred experience in security technologies. Highly beneficial to have a fundamental understanding of networking and network/cyber security. Strong technical aptitude, business and sales acumen, customer service, and change management skills Demonstrate technical knowledge specific to information security software; presale experience is a plus. Understanding of customer success and all aspects of the customer lifecycle. Strong verbal and written communication, prioritization, and time management skills. Outstanding negotiation skills with the ability to make trade-off decisions and counter objections. Ability to present, articulate, interpret, and communicate technical information to varying levels of technical understanding. Proven long-term customer relationship development skills; passionate about customer success. Other Requirements: Fluent German and English are essential Location United Kingdom We welcome applications from candidates from all backgrounds and experiences. Extended or non-traditional work hours may sometimes be required. Opportunity for domestic and international travel.

  • Head of Customer Success Emea

    3 weeks ago

    London, United Kingdom BlueOptima Full time

    Company Description **BlueOptima**’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide **industry-leading objective metrics** in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the...

  • Head of Client Success, Emea

    4 weeks ago

    London, United Kingdom Skai Full time

    **Head of Client Success, EMEA** **Ready to take your career to the next level?** Skai (formerly Kenshoo) is looking for the best and the brightest to join our growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! The Head of Client Success, EMEA is...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Senior Manager, EMEA Account Management

    4 weeks ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The successful candidate will manage the integration between Property Management and Hospitality Services on behalf of the client thus ensuring a superior client experience. Oversight of office spaces as well as users' journey and...

  • Customer Success Manager EMEA

    4 weeks ago

    London, United Kingdom Smartsheet Inc Full time

    Smartsheet is looking for a Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the DACH & EMEA region . You will be the primary contact for important customers, understand customer success criteria, address questions and serve as a trusted...

  • Customer Success Manager

    4 weeks ago

    London, United Kingdom Proofpoint Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organisations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based...

  • EMEA Finance Director

    4 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Company Description Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real estate...

  • Manager, Enterprise Customer Success

    2 weeks ago

    London, United Kingdom Go1.com Full time

    The Opportunity Go1 is seeking a highly motivated and experienced Manager of Enterprise Customer Success to join our team in the EMEA region. As the Manager of Enterprise Customer Success, you will be responsible for leading a team of Customer Success Managers (CSMs) to ensure the successful adoption, retention, and growth of our enterprise clients. You...

  • EMEA Finance Director

    4 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionColliers is seeking a collaborative Finance Director to lead our financial operations across the EMEA region. This role involves strategic partnership with the EMEA CFO, providing pivotal financial insights, analysis, and guidance to enhance business performance. The successful candidate will collaborate with senior management, business...

  • EMEA SAP Product Manager

    4 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionThe EMEA SAP Product Manager is essential in enhancing and supporting the SAP SuccessFactors Platform (including SAP S/4 HANA and other integrations like Concur and Salesforce CRM). This role oversees all technical aspects of the SAP platform during live service and manages integrations to ensure seamless data flow and system functionality...

  • Head of Digital Marketing, Emea Marketing

    7 days ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    10+ years of professional non-internship marketing experience - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience driving direction and alignment with cross-functional teams - Experience using data and metrics to measure impact and determine...

  • Strategic Customer Success Manager, EMEA

    7 days ago

    London, United Kingdom Airtable Full time

    Strategic Customer Success Manager, EMEA (French-speaking) At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes—no code needed. As a Strategic Customer Success Manager at Airtable, you will work closely with our top enterprise...

  • Strategic Customer Success Manager

    2 weeks ago

    London, United Kingdom Airtable Full time

    Strategic Customer Success Manager, EMEA (Français) Ce poste est basé à Londres et nécessitera votre présence au bureau 3 jours par semaine. Nous vous prions de bien vouloir soumettre toutes les candidatures en anglais. Chez Airtable, nous sommes passionnés par la création de logiciels accessibles à tous et l'autonomisation des équipes pour...

  • Customer Success Manager

    4 weeks ago

    London, United Kingdom Smartsheet Full time

    Smartsheet is looking for a Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the EMEA region. You will be the primary contact for important customers, understand customer success criteria, address questions and serve as a trusted Smartsheet...

  • Customer Success Team Lead

    4 weeks ago

    London, United Kingdom Oktopost Technologies Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...

  • Strategic Customer Engagements

    4 weeks ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • Customer Success Team Lead

    4 weeks ago

    London, United Kingdom Oktopost Technologies Full time

    We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. At Oktopost we believe...

  • Customer Success Associate

    4 weeks ago

    London, United Kingdom Aon Full time

    We’re hiring! Are you passionate about delivering an exceptional client experience within a consulting? Our Data Solutions business (part of our Human Capital Solutions practice) are currently recruiting a Customer Success Associate (Associate Consultant) to join our team in London. Data Solutions are forging a new path in rewards, one designed around...

  • Director of Customer Success

    7 days ago

    London, United Kingdom Automation Anywhere Full time

    Job DescriptionThe Senior Director, Customer Success Management, EMEA will direct and lead our EMEA regional customer success strategy, and its respective programs and teams. Design, implement, drive, and monitor effective customer engagement strategies and plans that align with business goals. Closely partnering with the Sales and Support, Services, Product...

  • Director of Customer Success

    1 week ago

    London, United Kingdom Automation Anywhere Full time

    The Senior Director, Customer Success Management, EMEA will direct and lead our EMEA regional customer success strategy, and its respective programs and teams. Design, implement, drive, and monitor effective customer engagement strategies and plans that align with business goals. Closely partnering with the Sales and Support, Services, Product Management,...