Strategic Customer Success Manager, EMEA
3 weeks ago
Strategic Customer Success Manager, EMEA (French-speaking)
At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes—no code needed. As a Strategic Customer Success Manager at Airtable, you will work closely with our top enterprise customers, including many Fortune 100 companies. Individuals with backgrounds in management consulting or value consulting are especially welcome to apply.
In this role, you will be helping our largest customers effectively leverage our product to drive impact in mission-critical areas of their organization and transform the way they work. Our high-touch customer success managers focus on building and maintaining relationships with critical customer stakeholders. At Airtable, Customer Success sits at the nexus of our sales, product, and marketing teams, driving company growth and transforming the way the world builds software. What our customers build with Airtable is much more than the sum of its parts and no team knows this better than our Customer Success Managers, who act as consultative business partners to our largest customers, serving as a bridge between their needs and our product.
As a Strategic Customer Success Manager, you'll be the point-person responsible for a portfolio of our largest customers.
Develop and nurture trusted relationships with customers, offering strategic advice to maximize retention rates and facilitate seamless renewals, ensuring long-term satisfaction and loyalty.
Quantify customer business value: Utilize metrics to showcase tangible business value from Airtable, as it relates to customer objectives.
Identify and mitigate risk: Proactively identify customer risks, and work closely with internal and customer stakeholders to mitigate risk and drive best-in-class GRR.
Manage a diverse book of business: Demonstrate a willingness to experiment, try new things, and share lessons learned with the broader Customer Success team, to ensure we continue to hone and improve our craft.
To excel in this role, you should possess the following qualifications:
~6+ years of direct client management experience, ideally in a Customer Success, Account Management, or Sales role within the B2B SaaS sector, with experience in management consultancy also considered advantageous.
~ Demonstrated ability to measure and communicate the business value delivered to clients, particularly in complex environments with large employee bases.
~ Cross-functional risk mitigation: Proven track record of collaborating across functions to identify and mitigate risks in client accounts, ensuring sustained success and mitigating churn.
~ Experience in consultancy or value management is a bonus.
~ Thrive by building long-term relationships: Enjoy cultivating enduring partnerships with diverse stakeholders, including business, technical, and executive teams.
~ Track record of delivering impactful solutions and tangible results for clients, demonstrating a deep commitment to driving customer success.
~ Fluent French-speaker
Competitive pension scheme, life insurance, paid leave and sick leave
Complimentary mental health support via Modern Health
Family planning support via Carrot (fertility, adoption, and surrogacy)
Flexible and generous time off and sick time benefits
gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Supplemental reimbursement for Gender Affirmation procedures and services
Legal services - access to online tools to legal forms
At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.
Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking here .
This role requires fluent French language skills. Are you a fluent French speaker? *
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