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Customer Success Manager- Emea

4 months ago

London, United Kingdom Everything Full time

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Home Jobs Customer Success Manager Emea London Uk Jobs In London United Kingdom Customer Success Manager (EMEA) - London, UK Jobs in London, United Kingdom

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.About the TeamThe purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. We work to connect cross-functional stakeholders from product, marketing, and even engineering with customers.The RoleThe Customer Success Manager is responsible for driving platform adoption, assessing overall health of a customer’s engagement with Outreach, and providing strategic insight and guidance to customers aligned with their goals. This role acts as a point of contact for customer post implementation for guidance in the customer journey.LocationIdeally this role will be based out of our London office , but may be remote depending on business needs.Your Daily Adventures Will Include:Success Planning, Adoption amp; Consumption:Build strong relationships with customers and executives to drive executive stakeholder alignment on both the customer and Outreach sideLead and plan regular cadence of meetings with Customers while developing onsite cadence with customers for strategic workshops, Business reviews and customer networkingDriving and analyzing consumption patterns to provide proactive insights and guidance, and recommend specific solutions to help customers achieve desired outcomes. Original jobs :

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