Customer Success Manager EMEA
2 weeks ago
Smartsheet is looking for a Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the DACH & EMEA region . You will be the primary contact for important customers, understand customer success criteria, address questions and serve as a trusted Smartsheet advisor. You have experience with Software as a Service (SaaS) account management, maintaining high customer renewal rates as a result of ongoing customer engagement and technical leadership. We are experiencing significant growth and so the ideal candidate should have an inquisitive, resilient mindset and be ready to help transform how we deliver outcomes.
This key role is part of the Customer Success team, reporting to the Manager, Customer Success, and is based in either London, UK or hybrid.
Be the Smartsheet expert, providing guidance and addressing challenges on work/ project management and collaboration to customers
Work with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
Provide expert customer insight to product management, marketing and sales on what innovation and improvement in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates in our larger customers, many of which operate at massive scale
Exceed all performance targets, including maintaining high unit renewal rates
Account management experience with mid to later stage SaaS software, ability to succeed in a fast-paced, dynamic and high growth technology environment
Bachelor's degree in a relevant field is preferred
Experience maintaining valuable and outcome-based relationships with a diverse customer account bas
Outstanding task management skills across a varied set of responsibilities
Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet’s benefits, use cases, and technical elements
Willing to travel periodically based on customer and business need
Business fluency in German and English required. Additional languages are a plus, but not required.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers.
-
Manager, Customer Success EMEA
2 weeks ago
London, United Kingdom SS&C Full timeManager, Customer Success EMEA page is loaded Manager, Customer Success EMEA Apply locations London, UK time type Full time posted on Posted Yesterday job requisition id R23391 SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company...
-
Head of Customer Success Emea
4 days ago
London, United Kingdom BlueOptima Full timeCompany Description **BlueOptima**’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide **industry-leading objective metrics** in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the...
-
Head of Customer Success Emea
1 week ago
London, United Kingdom BlueOptima Full timeCompany Description **BlueOptima**’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide **industry-leading objective metrics** in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the...
-
Customer Success Manager
2 weeks ago
London, United Kingdom London Stock Exchange Group Full timeThe Customer Success Manager (Index) - EMEA position is a critical role in the LSEG Data & Analytics Division (D&A) within the Customer Success Management team. The Index Customer Success Management team is responsible for pro-active client relationship activities to support the global FTSE Russell business (Benchmark & Indices). This role will be focused...
-
Customer Success Specialist
4 days ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...
-
Senior Manager, EMEA Account Management
2 weeks ago
London, United Kingdom CBRE Enterprise EMEA Full timeCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The successful candidate will manage the integration between Property Management and Hospitality Services on behalf of the client thus ensuring a superior client experience. Oversight of office spaces as well as users' journey and...
-
EMEA Finance Director
2 weeks ago
London, United Kingdom Colliers International EMEA Full timeCompany Description Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real estate...
-
Customer Success Manager, EMEA
Found in: Talent UK C2 - 17 hours ago
London, United Kingdom Forescout Technologies Inc Full timeWhat We Do Managing cyber risk, together – As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security...
-
Customer Success Manager
Found in: beBee S GB - 2 weeks ago
London, United Kingdom Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organisations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based...
-
Customer Success Manager
Found in: Talent UK C2 - 1 week ago
London, United Kingdom Proofpoint Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organisations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based...
-
Manager, Customer Success, EMEA
2 weeks ago
London, United Kingdom 6Sense Full timeWe are looking for customer success driven individuals who have a track record building relationships with customers, protecting and growing their book of business, and managing and inspiring a team of CSMs to be change agents for their customers. We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track...
-
London, United Kingdom AWS EMEA SARL (UK Branch) Full timeExperience in professional non-internship marketing - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience building and optimizing multiple, simultaneous marketing campaigns - Experience managing or working within cross-functional marketing and creative...
-
Customer Success Manager
2 weeks ago
London, United Kingdom Lee Hecht Harrison Careers Full timeGlobal Customer Success Manager UK – Strategic Accounts (fix-term 12 months) - LHH CTM & LD Global Customer Success Manager – Strategic Accounts (fix-term 12 months) - UK Global Customer Success is a specialized team within LHH Global Sales that is responsible for implementing the Firm’s largest and most complex global accounts. Customer Success...
-
Customer Success Manager
2 weeks ago
London, United Kingdom Orbus Software Full timeAs organisations continue to change, we will help them to make intelligent decisions and consolidate technologies, processes and data through clarity and innovation; making their tech universe a more simple place to understand, manage and traverse. Driven and developed by our community of 150+ passionate people united by one overall mission... to Architect...
-
EMEA Finance Director
Found in: Talent UK C2 - 1 week ago
London, United Kingdom Colliers International EMEA Full timeJob DescriptionColliers is seeking a collaborative Finance Director to lead our financial operations across the EMEA region. This role involves strategic partnership with the EMEA CFO, providing pivotal financial insights, analysis, and guidance to enhance business performance. The successful candidate will collaborate with senior management, business...
-
EMEA SAP Product Manager
Found in: Talent UK C2 - 2 weeks ago
London, United Kingdom Colliers International EMEA Full timeJob DescriptionThe EMEA SAP Product Manager is essential in enhancing and supporting the SAP SuccessFactors Platform (including SAP S/4 HANA and other integrations like Concur and Salesforce CRM). This role oversees all technical aspects of the SAP platform during live service and manages integrations to ensure seamless data flow and system functionality...
-
Customer Success Manager
2 weeks ago
London, United Kingdom Pulsar Full timeJob Description ABOUT US Access Intelligence is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key...
-
Customer Success Manager
Found in: Talent UK C2 - 1 week ago
London, United Kingdom Smartsheet Full timeSmartsheet is looking for a Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the EMEA region. You will be the primary contact for important customers, understand customer success criteria, address questions and serve as a trusted Smartsheet...
-
Customer Success Team Lead
2 weeks ago
London, United Kingdom Oktopost Technologies Full timeOktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...
-
Strategic Customer Engagements
Found in: Talent UK C2 - 1 week ago
London, United Kingdom AWS EMEA SARL (UK Branch) Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....