Manager, Customer Success, EMEA

4 weeks ago

London, United Kingdom 6Sense Full time

We are looking for customer success driven individuals who have a track record building relationships with customers, protecting and growing their book of business, and managing and inspiring a team of CSMs to be change agents for their customers. We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses and what 6sense means to their success and who can think critically about driving customer growth and building our organization. This is a unique opportunity to help shape and accelerate our success.

As a Manager of Customer Success you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers.

Responsibilities include:

  • Managing a book of business (~$10M+)
  • Leading a large team of CSMs and contributing to their growth and success at 6sense.
  • Becoming a product expert and trusted advisor to your customers
  • Building and creating customer relationships throughout the org (multi threading)
  • Working closely with global enterprise customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense
  • Maintaining visibility into product performance and customer feedback to communicate with CS and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn
  • Assisting customers to promote 6sense service adoption and measure value and ROI.
  • Identifying areas for customer growth: additional use cases for 6sense data and new business units with revenue potential for 6sense
  • Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content
  • Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements
  • Be an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap
  • Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral
  • Identify opportunities for continuous improvement - within accounts, across CS team and across 6sense
  • Ability to juggle multiple projects, prioritize, and scale
  • Build internal relationships, operational excellence

Your Experience and Skills Required:

  • 5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions
  • Experience managing at least 3 direct reports
  • Experience for a book of business $5M + - responsible for renewals and upsell/cross sell
  • Experience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI)
  • Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams
  • Have led projects from conception to closure, and have experience leveraging internal resources to get things done.
  • Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus
  • Strong analytical and communications skills
  • BA/BS degree is required. Master degree is preferred.
  • Ability to travel to customer site if needed.
  • 3+ years of BI (Tableau, Domo, MicroStrategy), Marketing Automation (Marketo, Eloqua or Pardot) or CRM (Salesforce and Dynamics) platforms.
  • 2+ years of domain expertise in one of the following industries: Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance or Retail is preferred.

remote

6sense is committed to protecting the privacy and security of your personal information. We will process your personal data for the purposes of the recruitment exercise, which may include assessing your suitability for the role, background, and reference checks, where applicable. Please see our recruitment privacy policy for more information:

#J-18808-Ljbffr

  • Head of Customer Success Emea

    3 weeks ago

    London, United Kingdom BlueOptima Full time

    Company Description **BlueOptima**’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide **industry-leading objective metrics** in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the...

  • Head of Client Success, Emea

    4 weeks ago

    London, United Kingdom Skai Full time

    **Head of Client Success, EMEA** **Ready to take your career to the next level?** Skai (formerly Kenshoo) is looking for the best and the brightest to join our growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! The Head of Client Success, EMEA is...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Senior Manager, EMEA Account Management

    4 weeks ago

    London, United Kingdom CBRE Enterprise EMEA Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. The successful candidate will manage the integration between Property Management and Hospitality Services on behalf of the client thus ensuring a superior client experience. Oversight of office spaces as well as users' journey and...

  • Customer Success Manager EMEA

    4 weeks ago

    London, United Kingdom Smartsheet Inc Full time

    Smartsheet is looking for a Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the DACH & EMEA region . You will be the primary contact for important customers, understand customer success criteria, address questions and serve as a trusted...

  • Customer Success Manager

    3 weeks ago

    London, United Kingdom Proofpoint Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organisations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based...

  • EMEA Finance Director

    4 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Company Description Colliers is a leading diversified professional services and investment management company. With operations in 66 countries, our more than 19,000 enterprising people work collaboratively to provide expert advice to maximize the value of property for real estate occupiers, owners and investors. We are at the forefront of the real estate...

  • Manager, Enterprise Customer Success

    2 weeks ago

    London, United Kingdom Go1.com Full time

    The Opportunity Go1 is seeking a highly motivated and experienced Manager of Enterprise Customer Success to join our team in the EMEA region. As the Manager of Enterprise Customer Success, you will be responsible for leading a team of Customer Success Managers (CSMs) to ensure the successful adoption, retention, and growth of our enterprise clients. You...

  • EMEA Finance Director

    3 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionColliers is seeking a collaborative Finance Director to lead our financial operations across the EMEA region. This role involves strategic partnership with the EMEA CFO, providing pivotal financial insights, analysis, and guidance to enhance business performance. The successful candidate will collaborate with senior management, business...

  • EMEA SAP Product Manager

    4 weeks ago

    London, United Kingdom Colliers International EMEA Full time

    Job DescriptionThe EMEA SAP Product Manager is essential in enhancing and supporting the SAP SuccessFactors Platform (including SAP S/4 HANA and other integrations like Concur and Salesforce CRM). This role oversees all technical aspects of the SAP platform during live service and manages integrations to ensure seamless data flow and system functionality...

  • Head of Digital Marketing, Emea Marketing

    7 days ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    10+ years of professional non-internship marketing experience - Experience using data and metrics to drive improvements - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience driving direction and alignment with cross-functional teams - Experience using data and metrics to measure impact and determine...

  • Strategic Customer Success Manager, EMEA

    6 days ago

    London, United Kingdom Airtable Full time

    Strategic Customer Success Manager, EMEA (French-speaking) At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes—no code needed. As a Strategic Customer Success Manager at Airtable, you will work closely with our top enterprise...

  • Strategic Customer Success Manager

    1 week ago

    London, United Kingdom Airtable Full time

    Strategic Customer Success Manager, EMEA (Français) Ce poste est basé à Londres et nécessitera votre présence au bureau 3 jours par semaine. Nous vous prions de bien vouloir soumettre toutes les candidatures en anglais. Chez Airtable, nous sommes passionnés par la création de logiciels accessibles à tous et l'autonomisation des équipes pour...

  • Customer Success Manager

    4 weeks ago

    London, United Kingdom Smartsheet Full time

    Smartsheet is looking for a Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within the EMEA region. You will be the primary contact for important customers, understand customer success criteria, address questions and serve as a trusted Smartsheet...

  • Customer Success Team Lead

    4 weeks ago

    London, United Kingdom Oktopost Technologies Full time

    Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand...

  • Strategic Customer Engagements

    3 weeks ago

    London, United Kingdom AWS EMEA SARL (UK Branch) Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • Customer Success Team Lead

    4 weeks ago

    London, United Kingdom Oktopost Technologies Full time

    We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. At Oktopost we believe...

  • Director of Customer Success

    7 days ago

    London, United Kingdom Automation Anywhere Full time

    The Senior Director, Customer Success Management, EMEA will direct and lead our EMEA regional customer success strategy, and its respective programs and teams. Design, implement, drive, and monitor effective customer engagement strategies and plans that align with business goals. Closely partnering with the Sales and Support, Services, Product Management,...

  • Director of Customer Success

    6 days ago

    London, United Kingdom Automation Anywhere Full time

    Job DescriptionThe Senior Director, Customer Success Management, EMEA will direct and lead our EMEA regional customer success strategy, and its respective programs and teams. Design, implement, drive, and monitor effective customer engagement strategies and plans that align with business goals. Closely partnering with the Sales and Support, Services, Product...

  • Director of Customer Success

    7 days ago

    London, United Kingdom Automation Anywhere Full time

    The Senior Director, Customer Success Management, EMEA will direct and lead our EMEA regional customer success strategy, and its respective programs and teams. Design, implement, drive, and monitor effective customer engagement strategies and plans that align with business goals. Closely partnering with the Sales and Support, Services, Product Management,...