Customer Support Representative

3 days ago


Waterlooville, United Kingdom The West Group Full time
Job Responsibilities
  • Manage a designated group of customer accounts, including quoting assigned accounts and analysis to identify potential growth opportunities.
  • Initiate and coordinate the customer returns process, driving to close calls to provide a great customer experience.
  • Monitor and respond to website/phone calls and inbox enquiries.
  • Load Sales Orders onto SAP once details have been verified for accuracy; push quotes to orders to provide accurate sales quote analysis.
  • Monitor and correctly assign items from the sales inbox.
  • Liaise with other departments to support customer documentation requirements.

Client Relationship Management and Customer Satisfaction

  • Build and maintain strong relationships with clients, understanding their needs and objectives and assist team members in developing and maintaining their client relationships.
  • Ensure exceptional customer satisfaction by resolving escalated client issues.
  • Promote a customer-centric approach within the team.
Benefits

We value our staff and care for your well-being. As such, we offer a variety of real benefits to support your well-being and satisfaction at work: 

  • Enhanced annual leave - (25 days plus an extra day for every 5 years of continuous service) 
  • Bupa healthcare
  • Bonus plan 
  • Enhanced maternity pay 
  • Death in Service benefit
  • Health Shield Cash Plan 


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