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Customer Support Representative

3 months ago

Waterlooville, United Kingdom The West Group Full time
If you're looking for a varied customer service role to showcase your outstanding communication and organisational skills - we have a great opportunity for you
Join The West Group as a Customer Support Representative.
What You'll Be Doing
As a Customer Support Representative, you will report to the customer service team leader, manage the customer experience and support tasks and assist the sales team in tracking and achieving the sales plan and achieving quality objectives and business goals.
You will support the sales model, workload and workflow management, collective ideas, and suggested solutions while being aware of customer politics, company and departmental objectives, and targets.
Job Responsibilities
Manage a designated group of customer accounts, including quoting assigned accounts and analysis to identify potential growth opportunities.
Initiate and coordinate the customer returns process, driving to close calls to provide a great customer experience.
Monitor and respond to website/phone calls and inbox enquiries.
Load Sales Orders onto SAP once details have been verified for accuracy; push quotes to orders to provide accurate sales quote analysis.
Monitor and correctly assign items from the sales inbox.
Liaise with other departments to support customer documentation requirements.Client Relationship Management and Customer Satisfaction
Build and maintain strong relationships with clients, understanding their needs and objectives and assist team members in developing and maintaining their client relationships.
Ensure exceptional customer satisfaction by resolving escalated client issues.
Promote a customer-centric approach within the team.
Benefits
We value our staff and care for your well-being. As such, we offer a variety of real benefits to support your well-being and satisfaction at work:
Enhanced annual leave - (25 days plus an extra day for every 5 years of continuous service)
Bupa healthcare
Bonus plan
Enhanced maternity pay
Death in Service benefit
Health Shield Cash Plan
Essential Skills
Required Job Skills
Great communicator and cross-departmental collaborator
Positive attitude towards change and improvements
Proactive, able to organise time, prioritise workload, and multitask under pressure
Microsoft Office knowledge
Able to conduct data analyticsIf this sounds like you, apply for this Customer Support Representative role today
About Company
The West Group Ltd specialises in the design and supply of fluid components and solutions to the medical and scientific markets. We have been providing products for the conveyance/direction of fluids and gases for various industries for over 50 years.
We are committed to providing the best customer service experience possible for the miniature medical and scientific fluid markets, and our mission is to offer outstanding design skills, value-added services and product variety to the markets we serve.
Our unique portfolio of products, many exclusive to the group, is complemented by our ability to both design and manufacture components and systems to meet specific applications