Negotiator (Dilapidations/Renewals)

6 months ago

Basingstoke, United Kingdom Mears Full time

About the Role

:

This role is responsible for negotiating commercially advantageous terms with Landlords and Lettings Agents at the point of renewing tenancies or agreeing dilapidation costs, reducing the company’s costs and managing disputes effectively and in line with industry standards.

Reporting directly to the Team Leader, and will be first point of contact for Landlords and Agents You will be a natural networker with excellent communication and interpersonal skills to build rapport with landlords, letting agents and colleagues. Managing the end-to-end renewal process, proactively negotiating to achieve commercially advantageous terms. Conducting market research and analysis to make informed decisions. Following Dilapidation claims, you will be conducting investigations using your analytical skills, whilst collaborating with internal teams to gather necessary information. Reducing the company’s costs and managing disputes effectively and in line with industry standards (eg. ARLA, IRC, IPRHP) Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management 

Role Criteria:

Confident communicator, with strong written and verbal skills. Always delivering excellent customer service. Previous experience within customer service on the phones, building working relationships with people Negotiation skills High level of accuracy, data entry and record keeping. Great Investigational skills Organised IT Literate; utilising a variety of software packages including Microsoft Office Educated to GCSE standard preferable a pass grade in Math's

Benefits we can offer you:

25 days annual leave plus bank holidays Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more Family friendly policies

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