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Carer Champion

4 months ago

Lincoln, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

Job summary

o you have a special interest in supporting family members to better enable them to understand their relative's mental illness? Do you want to give carers more information about the support they are entitled to under the Care Act 2015?

An exciting opportunity has arisen for a Carer Champion on Ellis ward for hours per week.

We are looking for a highly motivated and enthusiastic, self-motivated individual to join our team of Carer Champions. The successful applicant will work closely to support family and carers whose loved one has been admitted to Ellis Ward. The role will support the team on Ellis Ward to ensure that relatives and carers are fully involved in patient care, ensuring relatives are part of the decision-making process in patient pathway, and working in conjunction with the team on Ellis Ward to signpost carers and relatives to appropriate support and information.

We are looking for someone who can understand and relate to the needs of family and carers using LPFT inpatient services and who is willing to work flexibly to attend carer support and education groups alongside carers.

If you enjoy working differently and want to make a difference in people's lives, then this may be the opportunity for you.

Main duties of the job

This is an exciting new development within LPFT and recognises the important role carers play in our services and the need to demonstrate proactive support, especially at these times. The purpose of the role is to engage with our carers, meeting their needs and ensuring that the Division support for carers is personalised with a consistent approach across the pathways.

Your role within the division will be to support the Quality Lead, Matron and Service Manager for Carers on the development, implementation and delivery of carer outcomes within the services. You will be responsible for providing information resources, attending LPFT carer support groups. You will also lead on the development of planned visiting times within acute inpatients during this Covid-19 pandemic and ensure that carers feel supported and listened to.

You will support the Matron and Quality Lead in running regular carer involvement and consultation events and working with carer ambassadors within teams in progressing the carer agenda within the Division.

You will ensure, in consultation with Service Manager for Carers, that up to date information and initiatives are distributed across services and implemented accordingly.

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit to find out more .

Job description

Job responsibilities

Direct Work with Carers

Work with individual teams to ensure carers are identified and offered appropriate support in accordance with the Care Act, 2014 requirements

Connect carers to a range of relevant support, including use of community assets, voluntary or community services, and core commissioned services.

Remaining in regular contact with Carers to gain formal and informal feedback on services.

Ensuring Carers are aware of and invited to participate in engagement events and support groups.

Promote carer self-management and independence by ensuring that carers receive the information and support they need to help build resilience, and enable them to manage their caring role.

Provide information on health promotion to carers, and ensure that any health and wellbeing needs are identified and appropriately address through sign posting to relevant services.

To provide or sign post carers to information about mental illness, treatment and other relevant information and resources in the community.

To liaise with other colleagues and organisations for and on behalf of carers and where relevant ensure carers are signposted to an advocacy service.

To liaise regularly with Service Manager for Carers to ensure up to date information is being disseminated and seek clinical supervision with them to ensure professional development

Ensure carers receive appropriate and timely provide emotional and practical support to carers. This will be achieved in various ways, but particularly by providing individual contact with carers and ensuring Carer Leads are doing the same.

Promoting Carer Awareness

Champion carer statutory rights and needs and ensure that any national and local information is cascaded to colleagues and local teams/service areas.

Support initiatives aimed at promoting carer identification such as the

Triangle of Care, Johns Campaign and the development of the Carers passport.

Ensure the role of the Carer Champion is recognised and valued with mental health teams and services.

Ensure the role of Ward or Team Carer Leads are recognised and valued with mental health team and services.

Ensuring Carer Leads are fully implemented within each team and ensuring Carer Leads are appropriately trained, informed and supported to fulfil their roles.

Encouraging an environment and culture whereby all Services are aware of the significance and benefits of fully involving, including and supporting carers.

Completing Carer Awareness training with staff members across all teams to enable staff to feel competent and confident to support carers.

Person Specification

Qualifications

Essential

Working knowledge of appropriate therapeutic models to engage and retain service users in treatment and to support them achieve their vocational goals. NVQ Level 3 or equivalent additional relevant training or experience relevant to the duties of the post

Desirable

Understanding of the rights of Carers under the Care Act 2015 Mental Health or Health and Social Care related qualification.

Experience

Essential

Experience of being employed in a role supporting or mentoring others. Experience of working in a team or group environment Experience of working in a team or group environment Experience and understanding of mental health conditions

Desirable

Experience of working across different organisational boundaries

Skills & Competences

Essential

Good written, verbal and non-verbal communication skills. Able to confidently use a computer. Ability to demonstrate knowledge of personal recovery principles and values Able to develop positive relationships with carers and assist them in developing and meeting recovery goals. Able to demonstrate a non-judgemental, respectful attitude toward others. Understanding of service user involvement and participation and why it is important. An ability to recognise and manage own stress. Ability to demonstrate and model self-care skills Willingness to reflect on work practice and be open to constructive feedback Have a genuine interest in supporting and helping carers in their caring role. Understanding of risk management and crisis plans Ability to listen to very distressing situations and deal with informal complaints

Special Requirements

Essential

Ability to travel across the county independently without the use of public transport.