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Commercial Director

3 months ago

London, United Kingdom Financial Ombudsman Service Full time

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply

Commercial Director

Reporting into an Executive Director you will work proactively and collaboratively, with other Executive Committee members and senior leaders, to create a commercial vision, drive commercial activities and ensure that we obtain relevant and value for money services from third parties to deliver on our overall organisation strategy.

Contract: Permanent

Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: From £124,000

Reporting to: Chief Finance and Risk Officer

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

With a hands-on approach, you will bring the commercial rationale to the debate, tirelessly making the case for commercial efficiency and creating the tension necessary to drive value for money. Working with our transformation and continuous improvement teams you will be scanning the horizon for new technologies and ways of working that can deliver improved value.

This includes providing commercial leadership during all phases of the life cycle, from initial understanding of a business objective, through the procurement of any third-party services to support achieving this, the in-life management of third-party contracts and having clear exit strategies.

Key responsibilities

  • Bringing commercial leadership and influencing senior stakeholders to make sound commercial decisions, sponsoring commercial initiatives
  • Paying the “right price” for the “right service”, ensuring the right service aligns to our strategy and delivers value for money
    • Developing a clear commercial strategy, approved by the Executive and the Board, that balances near-, mid- and longer-term time horizons and underpins the organisational strategy either committed to or anticipated
    • Supporting the Executive Committee, the Board, and the organisation, in making sound commercial decisions and managing commercial, operational and legal risk
    • Thought leadership, developing a strategy and execution plan, on the impact of external legislation or guidance, e.g., Environmental Social Governance (“ESG strategy”), scope 3 greenhouse gas emissions, Procurement Act.
    • Representing the Financial Ombudsman Service on commercial matters externally, including with the Crown Commercial Service, with other members of the financial regulatory family and at industry events.
  • Working collaboratively with Executive members (and other senior leaders) to shape demand for commercial success.
  • Ensuring compliance with current public sector procurement regulations and ensuring any future changes (e.g., from the upcoming Procurement Act) are incorporated
  • Achieving value for money, being clear on volume commitments, unit rates, term, inflation management, benchmarking, achievement of specified outcomes
  • Managing contract risk, to include liability coverage, termination rights, service levels and credits, intellectual property rights, contractual triggers, and remedies
  • Overseeing appropriate vendor and contract governance across the organisation, including governance meetings, reporting and scorecards.
  • With the appropriate Executive Committee member, forming half of the senior governance team that faces off to key suppliers.
  • Representing the public face of the Financial Ombudsman Service with existing and potential suppliers, ensuring that we are a customer that suppliers want to work with.
  • Reporting key supplier performance to the Executive Committee.
  • Ensuring we have contract compliance across the organisation, providing guidance on how to leverage Terms & Conditions, identifying and negotiating service credits
  • Ensuring we have in place a clear and followed a compliant contract change control process for any contract amendments
  • Leading an effective and efficient commercial function, ensuring it is appropriately sized, skilled and experienced to deal with the evolving demands of our organisation
  • Owning the overall supplier stakeholder map, so we have a joined up and appropriately managed landscape, supporting Executive members (and other senior leaders) directly with the larger supplier relationships and leading on contract negotiations, delivery and disputes

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

  • Substantial experience of translating organisation strategy into a commercial strategy and execution plan
  • Demonstrable experience working with Board and Executive level stakeholders, influencing discussion and decisions, cutting through to the points that matter the most
  • Demonstrated experience of leading on large value commercial negotiations and contractual commitments, including being compliant with public sector rules
  • Significant experience of providing the commercial counterweight in strategic planning initiatives and in creating the commercial tension necessary to drive efficiencies.
  • A strong track record of operating as part of a senior leadership team, ideally in a large organisation which prides itself on customer service excellence
  • Effective line management of the core commercial teams

We would also like you to have the following skills:

  • Strong commercial aptitude, creative thinking, and a strategic approach
  • You will be comfortable dealing with the ambiguity that is an inevitable consequence of major change and transformation initiatives
  • Being a confident, inspiring, and credible communicator able to clearly articulate the steps
  • Superb analytical and problem-solving skills, using data and insight to create recommendations and drive improvements

Why Financial Ombudsman Service?

We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

  • 25 days holiday entitlement, with the option to buy extra or sell days
  • Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
  • Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
  • Employee Assistance Programme
  • Extensive opportunities for personal and career development
  • Fully equipped on-site gym open 24 / 7 (London office only)
  • Extensive Well-being resources including on-site therapists (London office only)
  • Beautiful and bright London office looking over the Thames and near to mainline stations
  • Our Coventry office is 2 minutes’ walk from the main station
  • Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too
  • To apply, please upload a single document with a current CV and supporting statement (no more than 500 words)

Applications need to be submitted by Sunday 18th August 2024

Successful candidates will be invited to a telephone call with a member of the Talent Acquisition team

Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there

  • : Financial Ombudsman Service
  • Our careers page:

Good luck with your application

About Us

Who we are…

With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.

We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.

The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

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