Technical Service Operator

4 months ago

Belfast, United Kingdom WestRock Full time

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

The Opportunity:  As a Technical Service Operator, you’ll be crucial in ensuring our sites meet customer and Smurfit Westrock requirements. You’ll maintain positive relationships with suppliers, internal teams, and external customers. Your proactive approach to quality will contribute to continuous improvement, and you’ll manage technical information related to carton production.

How you will impact Smurfit Westrock:

Manage technical carton production information within the Technical Service team. Receive task directives from your line manager, participate in meetings, and complete performance reviews. Undertake general responsibilities as instructed by your line manager and efficiently operate within the preproduction environment, assisting teammates. Gather data from customers for new items. Generate Master Estimates, Production Estimates, and item specs. Manage revision levels and item obsolescence. Ensure accurate cost capture. Make combi decisions and process items for combi print when necessary. Conduct technical-level pre-flighting of artwork. Ensure production meets the highest quality standards, SOP guidelines, and customer requirements. Participate in continuous improvement initiatives and company quality programs.

What you will need to succeed:

Print and packaging, manufacturing experience would be desirable Familiarity with Radius® ERP software would be desirable Possess proficiency in MS Office Suite Applications; familiarity with Adobe / FileMaker software is advantageous. Knowledge of print/prepress/repro activity Strong attention to detail and problem-solving skills. Excellent communication and teamwork abilities

What we offer:

Corporate culture based on loyalty, integrity and respect An attractive salary reflecting skills, competencies and potential Comprehensive training with numerous learning and development opportunities  A career with a global packaging company where sustainability, safety and inclusion are business drivers and foundational elements of the daily work Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

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