Patient Support Team Member

3 months ago

Downham Market, United Kingdom Vida Healthcare, The Hollies Surgery Full time
About the Role

Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part-time basis. This role will be covering shifts anytime between 8am - 6:30pm, split by morning and afternoon sessions for a total of hours per week. 

Full training will be provided to the post-holder and you will be assigned a main base however the position will be multi-site working and it will be essential that the post-holder can cover all locations. Candidates need to have good communication skills, be well-spoken & approachable, enthusiastic with skills to be able to multi-task.

The main responsibilities of the role include:

Maintain a professional & effective receptionist service to patients. Provide telephone & face to face access for patients to book, cancel & check appointments as per the patient’s request & to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy. Support patients who may have a problem or complaint. Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues. Engage in customer services processes & policy to provide a high quality internal & external service standard Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal & professional development. Other relevant duties, including projects, as agreed with the senior receptionist. Please see attached for further information. Previous applicants need not apply. We reserve the right to close the job advert as soon as sufficient applications have been received. About the Candidate Our patient support team help make a positive impact on our local community. You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support. You must be able to work collaboratively with the general practice team to meet the needs of patients. High quality service delivery, complete confidentiality and patient satisfaction are an absolute priority. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Educated to GCSE level, with English being one of those GCSE passed, or two years working experience. Previous computer training and experience. Ability to work effectively with others. Excellent organisational, time management, communication skills, and attention to detail. Ability to work with highly confidential information. Experience within a customer service environment.
The following skills and experience are also desirable: Previous experience using SystmOne. Entry level knowledge of emails and Microsoft products. Previous experience of working within the NHS or in a call-centre setting preferred. Our patients demand the highest standards of care and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you. About Us Vida Healthcare is one of Norfolk’s largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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