Patient Support Team Member

4 weeks ago

Downham Market, Norfolk, United Kingdom Vida Healthcare, The Hollies Surgery Full time
About the Role

Vida Healthcare is seeking a reliable and hardworking patient support team member to join our experienced team on a part-time basis. This role will involve covering shifts between 8am and 6:30pm, split into morning and afternoon sessions for a total of hours per week.

Full training will be provided to the post-holder, and you will be assigned a main base. However, the position will require multi-site working, and it will be essential that the post-holder can cover all locations. Candidates must have good communication skills, be well-spoken and approachable, enthusiastic, and able to multitask.

The main responsibilities of the role include:

  • Maintaining a professional and effective receptionist service to patients.
  • Providing telephone and face-to-face access for patients to book, cancel, and check appointments as per the patient's request and dealing with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
  • Supporting patients who may have a problem or complaint.
  • Undertaking basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
  • Engaging in customer services processes and policy to provide a high-quality internal and external service standard.
  • Partaking in any training indicated by the senior receptionist or upper management, as appropriate for personal and professional development.
  • Other relevant duties, including projects, as agreed with the senior receptionist.
About the Candidate

Our patient support team helps make a positive impact on our local community. You will be responsible for providing a high-quality service to patients across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support. You must be able to work collaboratively with the general practice team to meet the needs of patients. High-quality service delivery, complete confidentiality, and patient satisfaction are an absolute priority.

We would welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service and have the following attributes:

  • Being educated to GCSE level, with English being one of those GCSE passed, or two years of working experience.
  • Previous computer training and experience.
  • Ability to work effectively with others.
  • Excellent organisational, time management, communication skills, and attention to detail.
  • Ability to work with highly confidential information.
  • Experience within a customer service environment.

The following skills and experience are also desirable:

  • Previous experience using SystmOne.
  • Entry-level knowledge of emails and Microsoft products.
  • Previous experience of working within the NHS or in a call-centre setting preferred.

Our patients demand the highest standards of care, and if you are conscientious with a strong team-working ethic, then this could be the ideal role for you.

About Us

Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference. We pride ourselves on our impeccable standards of patient care and to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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