Patient Support Team Member

3 days ago

Downham Market, Norfolk, United Kingdom Vida Healthcare, The Hollies Surgery Full time
About the Role

Vida Healthcare, The Hollies Surgery, is seeking a reliable and hardworking patient support team member to join our experienced team on a part-time basis. This role will involve covering shifts between 8am and 6:30pm, split into morning and afternoon sessions, for a total of hours per week.

Full training will be provided to the post-holder, and you will be assigned a main base. However, the position will involve multi-site working, and it will be essential that the post-holder can cover all locations. The ideal candidate will have good communication skills, be well-spoken and approachable, enthusiastic, and able to multitask.

Main Responsibilities
  • Maintain a professional and effective receptionist service to patients.
  • Provide telephone and face-to-face access for patients to book, cancel, and check appointments as per the patient's request, and deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
  • Support patients who may have a problem or complaint.
  • Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
  • Engage in customer services processes and policy to provide a high-quality internal and external service standard.
  • Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal and professional development.
  • Other relevant duties, including projects, as agreed with the senior receptionist.
About the Candidate

Our patient support team helps make a positive impact on our local community. You will be responsible for providing a high-quality service to patients across our practices. You can expect to be mentored and supported by the organisation, while you are empowered to deliver care and support. You must be able to work collaboratively with the general practice team to meet the needs of patients. High-quality service delivery, complete confidentiality, and patient satisfaction are an absolute priority.

Requirements
  • Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.
  • Previous computer training and experience.
  • Ability to work effectively with others.
  • Excellent organisational, time management, communication skills, and attention to detail.
  • Ability to work with highly confidential information.
  • Experience within a customer service environment.
Desirable Skills and Experience
  • Previous experience using SystmOne.
  • Entry-level knowledge of emails and Microsoft products.
  • Previous experience of working within the NHS or in a call-centre setting preferred.

We pride ourselves on our impeccable standards of patient care and to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery. Please note that this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

  • Patient Support Team Member

    6 days ago

    Downham Market, Norfolk, United Kingdom Vida Healthcare, The Hollies Surgery Full time

    About the RoleVida Healthcare, The Hollies Surgery, is seeking a reliable and hardworking Patient Support Team Member to join our experienced team on a part-time basis. This role will involve covering shifts between 8am and 6:30pm, split into morning and afternoon sessions, for a total of hours per week.We offer full training to the post-holder, and you will...

  • Patient Support Team Member

    6 days ago

    Downham Market, Norfolk, United Kingdom Vida Healthcare, The Hollies Surgery Full time

    About the RoleVida Healthcare, The Hollies Surgery, is seeking a reliable and hardworking Patient Support Team Member to join our experienced team on a part-time basis. This role will involve covering shifts between 8am and 6:30pm, split into morning and afternoon sessions, for a total of hours per week.We offer full training to the post-holder, and you will...

  • Supportive Care Team Member

    4 weeks ago

    Downham Market, Norfolk, United Kingdom Norse Group Full time

    Become a valued member of our compassionate and inclusive team at Norse Group, where you can truly impact the lives of those we serve. Position: Care Support Worker - Days Competitive Pay: £12.60 per hour (days) + additional enhancements Average Weekly Hours: 24.25 with opportunities for extra shifts Whether you are an experienced care...

  • Team Supervisor

    2 weeks ago

    Downham Market, Norfolk, United Kingdom Oakview Family Practice Full time

    Job SummaryWe are seeking a highly organized and experienced Team Leader to join our Oakview Family Practice team. As a key member of our reception team, you will be responsible for supervising and supporting our front desk staff, ensuring they achieve their primary responsibilities.Main ResponsibilitiesInduction and training of all new staff to agreed...

  • Care Support Worker

    1 week ago

    Downham Market, Norfolk, United Kingdom Norse Group Full time

    About the Role:We are seeking a dedicated and compassionate Care Support Worker to join our team at High Haven, a 40-bed residential care home in Downham Market. As a Care Support Worker, you will play a vital role in providing high-quality care and support to our service users, enabling them to maintain their independence and dignity.Key...

  • Care Support Worker

    1 week ago

    Downham Market, Norfolk, United Kingdom Norse Group Full time

    About the Role:We are seeking a dedicated and compassionate Care Support Worker to join our team at High Haven, a 40-bed residential care home in Downham Market. As a Care Support Worker, you will play a vital role in providing high-quality care and support to our service users, enabling them to maintain their independence and dignity.Key...

  • Pharmacy Technician

    2 weeks ago

    Downham Market, Norfolk, United Kingdom Swaffham & Downham Primary Care Network Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Swaffham & Downham Primary Care Network. As a Pharmacy Technician, you will play a vital role in supporting our GPs and Clinical Pharmacist in delivering high-quality patient care.Main ResponsibilitiesSupport the pharmacist with medicines reconciliation and update patient...

  • Pharmacy Technician

    1 week ago

    Downham Market, Norfolk, United Kingdom Swaffham & Downham Primary Care Network Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Swaffham & Downham Primary Care Network. As a Pharmacy Technician, you will play a vital role in supporting our GPs and Clinical Pharmacist in delivering high-quality patient care.Main ResponsibilitiesSupport the pharmacist with medicines reconciliation and update patient...

  • Pharmacy Technician

    2 weeks ago

    Downham Market, Norfolk, United Kingdom Swaffham & Downham Primary Care Network Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Swaffham & Downham Primary Care Network. As a Pharmacy Technician, you will play a vital role in supporting our GPs and Clinical Pharmacist in delivering high-quality patient care.Main ResponsibilitiesSupport the pharmacist with medicines reconciliation and update patient...

  • Pharmacy Technician

    1 week ago

    Downham Market, Norfolk, United Kingdom Swaffham & Downham Primary Care Network Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Swaffham & Downham Primary Care Network. As a Pharmacy Technician, you will play a vital role in supporting our GPs and Clinical Pharmacist in delivering high-quality patient care.Main ResponsibilitiesSupport the pharmacist with medicines reconciliation and update patient...

  • Pharmacy Technician

    3 days ago

    Downham Market, Norfolk, United Kingdom Swaffham & Downham Primary Care Network Full time

    About the RoleWe are seeking a highly skilled Pharmacy Technician to join our team at Swaffham & Downham Primary Care Network. As a Pharmacy Technician, you will play a vital role in supporting our GPs and Clinical Pharmacist in delivering high-quality patient care.Key ResponsibilitiesSupport the pharmacist with medicines reconciliation and update patient...

  • Pharmacy Technician

    3 days ago

    Downham Market, Norfolk, United Kingdom Swaffham & Downham Primary Care Network Full time

    About the RoleWe are seeking a highly skilled Pharmacy Technician to join our team at Swaffham & Downham Primary Care Network. As a Pharmacy Technician, you will play a vital role in supporting our GPs and Clinical Pharmacist in delivering high-quality patient care.Key ResponsibilitiesSupport the pharmacist with medicines reconciliation and update patient...

  • Pharmacy Technician

    1 week ago

    Downham Market, Norfolk, United Kingdom Swaffham & Downham Primary Care Network Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Swaffham & Downham Primary Care Network. As a Pharmacy Technician, you will play a vital role in supporting our GPs and Clinical Pharmacist in delivering high-quality clinical outcomes.Main ResponsibilitiesSupport the pharmacist with medicines reconciliation and update patient...

  • Pharmacy Technician

    1 week ago

    Downham Market, Norfolk, United Kingdom Swaffham & Downham Primary Care Network Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at Swaffham & Downham Primary Care Network. As a Pharmacy Technician, you will play a vital role in supporting our GPs and Clinical Pharmacist in delivering high-quality clinical outcomes.Main ResponsibilitiesSupport the pharmacist with medicines reconciliation and update patient...

  • Reception Supervisor

    4 weeks ago

    Downham Market, Norfolk, United Kingdom Oakview Family Practice Full time

    Position OverviewThe Reception Supervisor plays a pivotal role within the reception team, overseeing daily operations and ensuring that all tasks are executed in alignment with established protocols and timelines. This position reports directly to the Practice Manager as needed.Key ResponsibilitiesThe Reception Supervisor is tasked with the following core...

  • Practice Nurse

    3 days ago

    Downham Market, Norfolk, United Kingdom Bridge Street Surgery Full time

    About the RoleBridge Street Surgery in Downham Market is seeking an experienced practice nurse to join our team on a part-time basis. The successful candidate will be responsible for managing chronic diseases, including diabetes and respiratory conditions, and will work closely with our general practitioner to provide high-quality patient care.Main...

  • Practice Nurse

    3 days ago

    Downham Market, Norfolk, United Kingdom Bridge Street Surgery Full time

    About the RoleBridge Street Surgery in Downham Market is seeking an experienced practice nurse to join our team on a part-time basis. The successful candidate will be responsible for managing chronic diseases, including diabetes and respiratory conditions, and will work closely with our general practitioner to provide high-quality patient care.Main...

  • Support Care Assistant

    4 weeks ago

    Downham Market, Norfolk, United Kingdom Norse Group Full time

    Become a valued member of our compassionate and inclusive team at Norse Group, dedicated to enhancing the lives of those we serve. Position: Care Support Worker Competitive Pay: £12.60 per hour (day shifts) + additional benefits Average Weekly Hours: 24.25, with opportunities for extra shifts Whether you are an experienced care professional...

  • Care Support Assistant

    2 days ago

    Downham Market, Norfolk, United Kingdom Norse Commercial Services Limited Full time

    About the RoleWe are seeking a dedicated and compassionate Care Support Worker to join our team at High Haven, a 40-bed residential care home in Downham Market. As a Care Support Worker, you will play a vital role in providing high-quality care and support to our service users, promoting their independence and dignity.Key ResponsibilitiesAssist with personal...

  • Care Support Assistant

    2 days ago

    Downham Market, Norfolk, United Kingdom Norse Commercial Services Limited Full time

    About the RoleWe are seeking a dedicated and compassionate Care Support Worker to join our team at High Haven, a 40-bed residential care home in Downham Market. As a Care Support Worker, you will play a vital role in providing high-quality care and support to our service users, promoting their independence and dignity.Key ResponsibilitiesAssist with personal...