Patient Support Team Member

2 months ago

Downham Market, Norfolk, United Kingdom Vida Healthcare, The Hollies Surgery Full time
About the Role

Vida Healthcare, The Hollies Surgery, is seeking a reliable and hardworking Patient Support Team Member to join our experienced team on a part-time basis. This role will involve covering shifts between 8am and 6:30pm, split into morning and afternoon sessions, for a total of hours per week.

We offer full training to the post-holder, and you will be assigned a main base, however, the position will involve multi-site working. It is essential that the post-holder can cover all locations. Candidates need to have good communication skills, be well-spoken and approachable, enthusiastic, and able to multi-task.

Main Responsibilities
  • Maintain a professional and effective receptionist service to patients.
  • Provide telephone and face-to-face access for patients to book, cancel, and check appointments as per the patient's request, and deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
  • Support patients who may have a problem or complaint.
  • Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
  • Engage in customer services processes and policy to provide a high-quality internal and external service standard.
  • Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal and professional development.
  • Other relevant duties, including projects, as agreed with the senior receptionist.
About the Candidate

Our patient support team helps make a positive impact on our local community. You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support.

You must be able to work collaboratively with the general practice team to meet the needs of patients. High-quality service delivery, complete confidentiality, and patient satisfaction are an absolute priority.

Requirements
  • Be educated to GCSE level, with English being one of those GCSE passed, or have two years of working experience.
  • Have previous computer training and experience.
  • Be able to work effectively with others.
  • Have excellent organisational, time management, communication skills, and attention to detail.
  • Be able to work with highly confidential information.
  • Have experience within a customer service environment.
Desirable Skills and Experience
  • Previous experience using SystmOne.
  • Entry-level knowledge of emails and Microsoft products.
  • Previous experience of working within the NHS or in a call-centre setting.
About Us

Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.

We pride ourselves on our impeccable standards of patient care and to maintain this, it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.

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