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Senior National Account Manager

4 months ago

London, United Kingdom Minor Figures Full time
ABOUT US

We’re Minor Figures. Founded on a rooftop in 2014 by three friends with a shared love of coffee, MF has since grown into a global brand with a team of over 100 people across the world, with offices in the UK, USA, and Australia. We create plant-based products for coffee lovers, baristas and a better planet. We love teaming up with people as mad about coffee as we are and love nothing more than heading down to their local cafe to enjoy a chat with the friendly & expert barista. 


All our products are 100% plant-based and vegan-friendly. The company is exploding, achieving record sales figures each quarter. 


Minor Figures would be nothing without the independent coffee scene. Our products can be found in over 4,000 speciality coffee shops worldwide, where we regularly run Freedays and Minor Figures FM events. We’re also expanding fast, with products lining the shelves in major supermarkets in our three core regions and our team achieving record sales figures quarter-on-quarter.


At Minor Figures, we’re passionate about creating a positive impact and we put sustainability at the forefront of everything we do. We’re a 100% carbon neutral and now a B Corp certified company.


We have big plans for the future of MF. As we continue to grow at a rapid pace, we want to welcome creative, curious, free-spirited, bold thinkers to join us to make that happen.  Everyone’s invited. We collaborate, improvise, synchronise. We are wholly authentic, uplifting and constructive. Because magic happens when everyone’s vibing and having a good time.  We value individuality and we want you to be yourself.  If you share our love for coffee and you want every day you spend at work to feel like your first, we’d love to hear from you.

ABOUT THE ROLE

You’ll be our go-to for all of the key retailers in the UK, including Tesco, Morrisons, Waitrose, Coop, Ocado, Amazon, and Holland & Barrett. You’ll go deep into the details of the retail channel while developing relationships with the buyers and commercial teams. You will be responsible for helping the retailers drive value and innovation in their categories, growing our value and volume, and, importantly, reaching our consumers through product and brand awareness.


Our Retail sales make up over a third of the total sales for our EMEA region, so this is a vital role. In this role, you will be line managing 1 NAM, with whom you will work together to grow our existing customers and target new business in the retail and untapped convenience channels.


Ultimately, you’ll be the heart of building up the Retail channel and working with all our key customers to accelerate the growth and brand love of Minor Figures through the supermarket shelves.


We will recruit someone with the ambition, tenacity, and determination to succeed in this role and be promoted to become our Head of Grocery in a couple of years.

WHAT YOU’LL BE RESPONSIBLE FOR


Here’s an overview of what we’d like you to be doing:

  • Full P&L ownership of all key UK retailers 

  • Plan, develop, agree and implement annual JBPs with retailers that support delivering the overall Minor Figures commercial and brand objectives. 

  • Monitor, progress and review the plans with the customer, developing further growth, and contingency plans where needed. 

  • Ensuring delivery of the Minor Figures KPIs of sales, profit, availability, and forecasting 

  • Design the annual promotional plan for key customers in partnership with the wider business to ensure alignment with all national marketing campaigns 

  • Maintaining customer relationships and building long-term partnerships 

  • Creating collaborative relationships with other internal teams (Marketing, Finance, Supply)

  • Line management of 1 X National Account Manager

  • Identify new opportunities in both current customers and in the wider market.

ABOUT YOUR TEAM

As Senior National Account Manager, you’ll lead and guide a National Account Executive. Together, you’ll drive the growth agenda for the retail channel and inspire the wider business to feel proud every time they walk into a store and see Penny on one of our cartons.

More broadly, reporting into, our Commercial Director for EMEA, you’ll work closely with a motley crew of teammates across the UK business who are celebrated for their individuality in a work culture that encourages you to be optimistic, experimental and daring.

ABOUT YOU

We want people to come into Minor Figures to be a true version of themselves every day. Every day. No matter if you're up, or if you're down, we want people that embrace every day being different. People who can bring the energy, support their teammates when the times get hard but not hold off from asking for support themselves. 


We hire humans, not machines, so let’s look at the key skills that we love to see. People that:


  • Live and breathe their authenticity and individuality in everything that they do.

  • Take pride in what they do, and inspire others to do the same.

  • Have a sense of fun and adventure, along with a hands on & a can-do approach.

  • Not be phased by constant change and challenges and willing to adapt and implement solutions.

  • Collaborate like crazy & have a willingness to help in all areas of the business when needed.

  • Approach every day like it’s day one. Committed, open minded and ready to enjoy every exhilarating second.

You have a strong strategic brand brain, which makes you want to turn traditional Food and Drink rules on their head. You will bring a creative yet strategic mindset and an understanding of what it takes for Minor Figures to effectively connect with its consumers through retailers. 

You are a natural collaborator and communicator, skilled at bringing people together.

WHAT’S IN IT FOR YOU

We realise that a job is more than just the take-home salary each month. So what are you really getting?


As part of the MF team, not only will you have the opportunity to own your role and make it, you and us a success, you’ll also be becoming part of something very special. Minor Figures’ ethos is that everyone is welcome, as long as you leave all hang-ups, social barriers and prejudices at the door.


You’ll embark on a journey that doesn’t have a destination—it just keeps going. Your contribution will help us become the most loved brand on the planet and the number one specialty coffee brand. With that, you’ll grow, develop, and progress as we do, and you’ll play your part in us having a planet to do this on.


And, as part of the Minor Figures team, you’ll have the opportunity to invest in the business, with the option to buy shares in the company at an agreed price. Having skin in the game and really contributing to our success. Because it’s you and us all that do make this all happen.


But of course, we look after you in the other ways that you’d expect:


  • 25 days holiday allowance in addition to bank holidays

  • Statutory pension contribution through Nest

  • Employee share options scheme, available to all full time employees.

  • 1 day paid leave to support a cause of your choice through volunteering or activism 

  • Flexible working to meet the needs of the role

  • 30% discount on products from our online shop

  • Unlimited one-to-one coaching sessions with More Happi

  • Unlimited access to Calm app

  • All the free coffee and cold brew you can drink

  • Vegan lunches are available.

YOUR COMMITMENT


Your main place of work will be out in our office in Blackhorse Road, London (E17), with regular travel to retailers and stores where required.

Hours of work will generally be 9.00am – 5:30pm but may vary with workload or by agreement.  Flexibility is required due to travel requirements. We expect that you will attend trade shows and networking events outside from time to time. Travel will be required to follow up leads and generate sales in accordance with the Minor Figures Travel Policy.

OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

At Minor Figures everyone is welcome.  We are committed to cultivating and maintaining a culture that is inclusive and diverse. We celebrate differences and continually support all members of our company to be proud of who they are. In recruiting for our team, we pride ourselves on equal employment opportunities regardless of gender, sex, age, disability, race, religion, sexuality or social class. We hire the best people based on an evaluation of their abilities and effectiveness, nothing else.

WHAT’S NEXT

You’re sold? The coffee is brewing, you’re ready to hit send, sit back and wait for a response?


In order to make that happen:


  • Submit a CV and any supporting documents to us.

  • Tell us why you want to work with us at Minor Figures.

Required qualifications

Key Skills needed include:


  • Significant experience working with retail customers in the UK 

  • Proven ability in leading JBP’s, driving volume in retail customers and influencing key stakeholders, internally and externally

  • Finds excitement in building relationships and winning new business. 

  • Experience in developing people and providing ongoing support to those in your team

  • Strong organisational and planning skills 

  • Results driven with strong attention to detail

  • Self–starter who wants to learn and progress in the FMCG industry

  • Strong communicator and great at working cross-functionally (finance, operations, supply chain, marketing)

FOR RECRUITMENT AGENCIES:

We value the impact & work recruitment agencies have & do. We have people that have worked within & relied heavily on the support of agencies in their career. That said however, we’d really appreciate it if we didn’t receive any unsolicited or out of the blue applications. 


About us

We’re Minor Figures. Founded on a rooftop in 2014 by three friends with a shared love of coffee, MF has since grown into a global brand with a team of over 100 people across the world, with offices in the UK, USA, and Australia. We create plant-based products for coffee lovers, baristas and a better planet. We love teaming up with people as mad about coffee as we are and love nothing more than heading down to their local cafe to enjoy a chat with the friendly & expert barista. 


All our products are 100% plant based and vegan friendly. The company is exploding, achieving record sales figures each quarter. 


Minor Figures would be nothing without the independent coffee scene and our products can be found in over 4,000 specialty coffee shops worldwide, where we regularly run Freedays and Minor Figures FM events. We’re also expanding fast, with products lining the shelves in major supermarkets in our three core regions and our team achieving record sales figures quarter-on-quarter.


At Minor Figures, we’re passionate about creating a positive impact and we put sustainability at the forefront of everything we do. We’re a 100% carbon neutral and now a B Corp certified company.


We have big plans for the future of MF. As we continue to grow at a rapid pace, we want to welcome creative, curious, free-spirited, bold thinkers to join us to make that happen.  Everyone’s invited. We collaborate, improvise, synchronise. We are wholly authentic, uplifting and constructive. Because magic happens when everyone’s vibing and having a good time.  We value individuality and we want you to be yourself.  If you share our love for coffee and you want every day you spend at work to feel like your first, we’d love to hear from you.