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Receptionist / Care Navigator

4 months ago

Basildon, United Kingdom Langdon Hills Medical Practice Full time
About the Role

Langdon Hills Medical Centre has an exciting opportunity for a receptionist to join our professional team on apart-time basis, for approximately 20 hours per week, days and times will be discussed at interview, to assist our practice in providing the highest quality of patient care.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Greeting and directing all patients; Making appointments and giving out appointment cards, where required; Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising patients of practice procedures; Registering new patients; Answering the telephone, promptly. Please see the attached job description for further information. About the Candidate We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Excellent communication skills, with a clear and polite telephone manner; Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in distressing situations; Confidence to work as part of a team and ability to "think on your feet"; Strong IT and administration skills; Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us Langdon Hills Medical Centre are an innovative, well organised and forward-thinking GMS training practice. We have a practice population of 14500 patients with a growing list size. We have a supportive nursing and administrative team and use the SystmOne computer system. We offer a competitive salary, NHS Pension and on site parking. For further information about this role, please contact: Mrs Marguerite Cutting (Practice Manager) by email:

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.