Windows Support Engineer

4 weeks ago

Stevenage, United Kingdom SCC Full time

Contract Type

:  Permanent, full time

Salary Package: Competitive base salary, company car/car allowance, plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours:  am – pm, Monday – Friday Interview Process:  -stage process

Why SCC?

An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role purpose: To support physical and virtual client machines within their test laboratories in Stevenage.

To provide general IT support that covers the client estate only including but not limited to: Operating Systems, software networking, Active Directory, LDAP, client IT Asset Management and software support

The successful candidate will exhibit verifiable experience in a customer facing role, coupled with a demonstrable knowledge across multiple technical domains. They will have at least five years’ experience working in complex IT support environments, where customer satisfaction is key.

Due to the nature of the role the candidate will need to hold and maintain SC clearance at a minimum

Key Responsibilities: 

- Ongoing refinement of builds for OS (WIMs), hardware updates and quarterly patching
- Legacy and current Windows Operating System (Windows XP, Vista, Windows ,) support
- Regular Driver, O/S and application patching and ad-hoc vulnerability patching
- General hardware and application support/upgrades
- Creation and support of a standard Windows desktop build
- Basic Network support for firewalls and switches
- Work with the customer to improve Knowledge Management and drive the “shift-left” approach
- Maintain relationships with vendors and suppliers, ensuring all relationships are conducted in a professional manner;
- Log, monitor and maintain records of work in accordance with agreed processes- Support and maintain the IT software and hardware asset register across supported environments Key Skills/Experience: Ability to manage & create documents which are professional & articulate  Customer facing experience and commitment to exceed customers’ expectations. ITIL awareness Experience working in complex/secure IT support environments focussed principally but not exclusively on Desktop support Excellent technical knowledge across multiple domains, including: Active Directory, Virtual Machine, Software networking, ITSM tools About You

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