Application Support Engineer

1 month ago

Stevenage, United Kingdom CBSbutler Holdings Limited trading as CBSbutler Full time

Application Support Engineer - SC cleared

+3 months +

+on site in Stevenage

+Inside IR35

+£325 - £355 a day

Skills:

+Applications, End User Support.

+ Windows

+SC clearance

We are for looking someone with broad knowledge but not specialist in App support and infrastructure. SC clearance is essential for this role.

The Support Engineer will:

Provide extensive end user support for Mechanical Design application for over 3000+ users.
Be responsible for delivering support across 3 UK sites - Stevenage, Bolton, and Filton.
Assist in the definition of best practice and processes associated with Mechanical Design applications.

COMPETENCIES:

Good knowledge of application/s support
Develop effective resolutions for user problems and system errors.
Adaptability to different personalities and levels of user knowledge.
Confidently be able to present complex subjects to different target audiences.
Good verbal and interpersonal communication skills.
Ability to work autonomously.
1st/2nd level operations experience with Application support team or service desk
Experience of working to SLA's
Problem determination skills
Self motivation
Ownership and management - Able to work alone on tasks once trained
Methodical - Common sense
Communication skills
Problem triage
Team player
Aptitude
Quick Learner
ProfessionalismKEY SKILLS

Windows experience
Onsite availability
Working within a Support team environment
Must be willing to apply for DV Sec clearance if not already held
SQL Awareness
Analytical skills
Log analysis competency
Window 2016 server knowledge and above
Window OS skills - Strong
App Packages
VM's
Enterprise services Experience - Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat
Security Patching
Release management and Change management
Problem Management
Root Cause Analysis skills If you would like to discuss this Application Support Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch

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