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Application Support Engineer
4 months ago
ROLE SUMMARYnWe are for looking someone with broad knowledge but not specialist in App support and infrastructure.nApplications, End User Support.nResponsible for the efficient operation and support of applications within the Mechanical Design Department.nSpecializing in, identifying, and solving problems and advising users
DUTIES AND RESPONSIBILITIES:
The Support Engineer will:nProvide extensive end user support for Mechanical Design applications for over 3000+ users.nBe responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.nAssist in the definition of best practice and processes associated with Mechanical Design applications.
COMPETENCIES:nGood knowledge of application/s supportnDevelop effective resolutions for user problems and system errors.nAdaptability to different personalities and levels of user knowledge.nConfidently be able to present complex subjects to different target audiences.nGood verbal and interpersonal communication skills.nAbility to work autonomously.n1st/2nd level operations experience with Application support team or service desknExperience of working to SLA'snProblem determination skillsnSelf-motivationnOwnership and management - Able to work alone on tasks once trainednMethodical - Common sensenCommunication skillsnProblem triagenTeam playernAptitudenQuick LearnernProfessionalism
KEY SKILLSnWindows experiencenOnsite availabilitynWorking within a Support team environmentnSec ClearancenMust be willing to apply for DV Sec clearance if not already heldnSQL AwarenessnAnalytical skillsnLog analysis competencynWindow 2016 server knowledge and abovenWindow OS skills - StrongnApp PackagesnVM'snEnterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache TomcatnSecurity PatchingnRelease management and Change managementnProblem ManagementnRoot Cause Analysis skills
Nice to Have But not Essential:
Windchill administration / implementation.nIdeally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11.nImplementation of Windchill 10.2 or above.nAdministration of 10.2 and above.nKnowledge of deploying Creo Parametric/Office PDF workers.nAwareness of Creo Parametric / Creoview.nCREO Illustrate
Windows 10 OS / Windows Server OS – 2012 onwardsnMust have strong Windows OS administration knowledge.
Should have some basic knowledge of the following:nESX VMWare.nESX infrastructure.nESX snapshots / restores.
Enterprise services.nActive Directory.nCertificate Services / certificate keystores.nIIS Web services.nApache Tomcat
SQLnSome knowledge of MS SQL Server databases.nKnowledge of the use of SQL management studio.nKnowledge of SQL command language in order to perform queries and updates within SQL database.