Application Support Engineer

2 weeks ago

Stevenage Hertfordshire, United Kingdom Russell Tobin Full time

Application Support Engineer - Stevenage (Onsite) - 3 months (Extendable) -£300-330 per day Umbrella


ROLE SUMMARY

  • We are for looking someone with broad knowledge but not specialist in App support and infrastructure.
  • Applications, End User Support.
  • Responsible for the efficient operation and support of applications within the Mechanical Design Department.
  • Specializing in, identifying, and solving problems and advising users

DUTIES AND RESPONSIBILITIES:

The Support Engineer will:

  • Provide extensive end user support for Mechanical Design application for over 3000+ users.
  • Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.
  • Assist in the definition of best practice and processes associated with Mechanical Design applications.

COMPETENCIES:

  • Good knowledge of application/s support
  • Develop effective resolutions for user problems and system errors.
  • Adaptability to different personalities and levels of user knowledge.
  • Confidently be able to present complex subjects to different target audiences.
  • Good verbal and interpersonal communication skills.
  • Ability to work autonomously.
  • 1st/2nd level operations experience with Application support team or service desk
  • Experience of working to SLA's
  • Problem determination skills
  • Self motivation
  • Ownership and management - Able to work alone on tasks once trained
  • Methodical - Common sense
  • Communication skills
  • Problem triage
  • Team player
  • Aptitude
  • Quick Learner
  • Professionalism

KEY SKILLS

  • Windows experience
  • Onsite availability
  • Working within a Support team environment
  • Sec Clearance
  • Must be willing to apply for DV Sec clearance if not already held
  • SQL Awareness
  • Analytical skills
  • Log analysis competency
  • Window 2016 server knowledge and above
  • Window OS skills - Strong
  • App Packages
  • VM's
  • Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat
  • Security Patching
  • Release management and Change management
  • Problem Management
  • Root Cause Analysis skills

Nice to Have But not Essential:

Windchill administration / implementation.

  • Ideally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11.
  • Implementation of Windchill 10.2 or above.
  • Administration of 10.2 and above.
  • Knowledge of deploying Creo Parametric/Office PDF workers.
  • Awareness of Creo Parametric / Creoview.
  • CREO Illustrate

Windows 10 OS / Windows Server OS – 2012 onwards.

  • Must have strong Windows OS administration knowledge.

Should have some basic knowledge of the following:

  • ESX VMWare.
  • ESX infrastructure.
  • ESX snapshots / restores.

Enterprise services.

  • Active Directory.
  • Certificate Services / certificate keystores.
  • IIS Web services.
  • Apache Tomcat

SQL

  • Some knowledge of MS SQL Server databases.
  • Knowledge of the use of SQL management studio.
  • Knowledge of SQL command language in order to perform queries and updates within SQL database.
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