Senior Systems Support Specialist

4 weeks ago

Peterlee, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

Job summary

Are you a proactive and technically savvy individual lookingto contribute to the smooth operation of Clinical IT systems? If so, HealthInformatics at County Durham and Darlington NHS Foundation Trust may have theperfect role for you We are seeking a dedicated Senior Systems SupportSpecialist (Clinical Applications) to join our ever evolving Systems team.

As a Senior Systems Support Specialist for clinical applications,you will play a vital role in providingtechnical administration, configuration/development and support for oneor more of the Trust's Clinical IT systems.

The post offered offers great potential for personal andcareer development and enables you to enhance your knowledge of healthcare and clinicalIT Systems.

We are able to offerflexible/hybrid working with the ability to be based at one of several sitesacross County Durham, including at locations in Darlington, Annfield Plain andPeterlee.

Any experience of Oracle Health /Cerner Millennium or a similar EPR would be beneficial to this role.

Main duties of the job

Working closely with our IT teams and end-users, you willensure the reliable operation, configuration/development and support of one ormore clinical systems, contributing to the delivery of high-quality patientcare.

You will need to be customer focused, pro-active, possessstrong communication skills, confident, IT skills and have a strong work ethic.You will have the opportunity to work with a diverse team, committed to workingtogether in developing and supporting our clinical services.

The successful candidate will meetthe criteria published within the Job Description and Personal specificationand you will ideally have demonstrable experience within a systems supportenvironment, with a drive for continued professional development.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Job description

Job responsibilities

The post holder will report directly to a Systems Administrator/Managerand work in close association with the team of Senior Systems Support Specialistsand Systems Support Administrators.

You will be supporting, administering , developing andconfiguring clinical IT systems, reviewing requests and incidents andsupporting end users on the systems you are assigned to support.

Duties will include:

Developing and maintaining policies and procedural systemdocumentation

Provision of proactive user technical support, identifying,analysing, recording and resolving users issues and offering appropriate helpand guidance

Administering and enhancing systems and operations whenidentified

Monitoring the systems using error logs and statistics asrequired and take corrective actions

Updating and configuring systems in an accurate and timelyfashion

Maintaining systemsoftware and when required, system hardware

For further information, please refer to the jobdescription where further details can be found.

Person Specification

Experience

Essential

Experience in a technical or IT role. Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing. Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff root cause. Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues.

Desirable

Experience of healthcare environments. Proven experience in the development of computer based solutions. Systems development environments.

Special Requirements

Essential

Able to travel across Trust sites to meet the requirements of the post.

Qualifications

Essential

Degree in computer science , IT or related discipline and/or Substantial experience in a technical support environment with evidence of continued professional development. Experience of maintaining and supporting computer systems and applications.

Desirable

ITIL Foundation Certificate in IT Service Management. Customer Service Qualifications or training. Training and experience of data analysis.

Special Skills and Knowledge

Essential

Demonstrable skills in the use of software and software development tools. In-depth experience of working in an IT or software support roll. Knowledge of data analysis techniques and tools. Ability to analyse data from different sources and correlate discrepancies and outputs. Ability to work effectively as part of a team and also under own initiative. Planning, prioritisation and organisational skills to deal with a broad range of complex on-going activities. Ability to analyse, interpret and communicate complex technical information to staff at all levels, both specialists and non-specialists in writing, over the telephone and at meetings.

Desirable

Understanding of the application of modern IT solutions. Skills in Structured Query Language(s) SQL or similar. Understanding of clinical processes. Ability to manage small projects and technical implementations. Experience of healthcare environments. Proven experience in the development of computer based solutions. Experience of working within systems development environments.

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