Senior Credit Controller
7 months ago
**Senior Credit Controller**
Vacancies**:1**
Reporting to**:Finance Manager**
Direct Reports: 1
Location**:Peterlee - Head Office**
**Who Are We?**
Phoenix 2 Retail are the UK’s leading specialist marketing agency. We offer a unique route to market service to global brands who wish to gain distribution within the UK’s Vape and FMCG categories. Since our inception 2019 we have seen rapid growth and supported our clients deliver their objectives. Our commitment is to serve our customers, retailers, and brands with integrity and excellence.
**What You Will Be Doing?**
As a Senior Credit Controller at Phoenix 2 Retail, you will be responsible for overseeing the Accounts Receivable function to ensure the timely collection of outstanding debts, minimising credit risk and maintaining positive customer relationships. You will work closely with various internal departments and external clients to achieve these objectives. If you're an experienced professional with a strong background in collections, exceptional communication and organisational skills, and thrive in a fast-paced environment, we want to hear from you
**Key responsibilities**:
- Manage accounts receivable balances ensuring timely payments and early escalation of issues/delays.
- Build and maintain positive relationships with key customers and internal stakeholders to ensure efficient credit management.
- Maintain regular communication with customers to address payment issues, negotiate repayment plans and resolve disputes in a professional and customer-focused manner.
- Maintain accurate and up-to-date customer information.
- Investigate and resolve invoice queries and amend invoices and payments accordingly.
- Ensure all receipts are processed and posted accurately.
- Implement and manage sales processes.
- Control credit risk using credit risk rating agency and pro-active credit controls.
- Manage any bad debts and work with customers to seek resolutions and liaise with 3rd party debt collection.
- Collaborate with our field team to support credit control activities and ensure effective communication and co-ordination.
- Manage tasks and responsibilities effectively within the accounts receivable team.
- Identify and report any credit control issues or concerns to the Finance Manager for resolution.
- Manage one direct report within the Accounts Receivable team, fostering their professional growth and ensuring the efficient operation of the team.
- We appreciate that you may not have all the attributes listed below, however if you feel you can adapt, learn and play your part please still apply_
- Demonstrated history of effectively managing outstanding debt and ensuring timely collections.
- Confidence with a strong ability to work within a team, prioritise tasks, and foster productive co-operation.
- Experience in a supervisory role, showcasing leadership skills and the ability to guide staff.
- A proactive work style, taking initiative to identify and resolve issues before they escalate.
- Strong analytical and organisational skills with exceptional attention to detail, enabling the management of complex data across multiple systems.
- Experience of developing and implementing controls.
- A deep understanding of financial principles.
- A high level of professionalism in both character and work ethics, including punctuality, reliability, and a commitment to maintaining a positive reputation.
**What do we offer?**
Salary of up to **£30,000**.
Up-to 20% Bonus.
Company Laptop & Equipment
£40 each month to spend on your own wellbeing.
Paid day off for your birthday
No weekends
We are passionate about growth, we aim to provide every employee with a clear development plan, with regular reviews that enables them to achieve their career goals
**Diversity, Inclusion & Belonging**
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Phoenix 2 Retail. We're committed to creating an inclusive culture, encouraging diversity of people, and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
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