Quality Support Manager

1 month ago

Huddersfield, United Kingdom NHS West Yorkshire Integrated Care Board Full time

Job summary

Kirklees Health and Care Partnership (part of West Yorkshire NHS ICB) has an exciting opportunity for a Quality Support Manager to work with Care Homes and Domiciliary care providers.

Are you a compassionate, enthusiastic and committed individual who is passionate about the quality and experience of people living in care homes or receiving domiciliary care.

We are looking for someone with experience of working in, or with care homes and understands the quality agenda as well as the requirements relating to the adult social care sector.

The post holder will provide ICB contributions to system quality and safety oversight and management of the sector.

INTERVIEW DATE CURRENTLY SCHEDULED 22nd August

Main duties of the job

We are looking for an enthusiastic, motivated and committed individual to lead the ICB operational quality oversight and management of care homes and the domiciliary care sector.

You will work with a variety of colleagues across the health and social care economy plus multi-agency partners to seek seek assurance, and contribute to quality oversight surveillance processes as part of an integrated system. You will also actively participating in the system support offer.

Applicants should have experience and knowledge of the quality requirements relating to the sector, and understand and be able to implement this in all aspects of their work.

You will be required to act as a vital part of the system, within and outside the ICB. You will need to build positive and trusted relationships with sector providers to contribute to the integrated management and oversight of quality as well as the response to concerns across health and care organisations within Kirklees.

You will also work with peers in other ICB's across West Yorkshire to progress opportunities to share learning, consolidated resources and approaches within the portfolio.

About us

NHSWest Yorkshire ICB is responsible for improving population health and reducinginequalities to meet the diverse health needs of its population and is part ofthe West Yorkshire Health and Care Partnership which includes organisations,local councils, health and care providers and voluntary, community and socialenterprise organisations.

Weare passionate about creating an inclusive workplace that promotes and valuesdiversity; we see this as a strength and part of our founding mission, valuesand behaviours. We know through experience that different ideas, perspectivesand backgrounds create a stronger and more creative work environment thatdelivers patient outcomes.

Weare committed to creating the best place to work, where your contribution isvalued, your wellbeing is supported and all our colleagues can reach their fullpotential. We welcome and encourage applications from all areas of thecommunity, who meet the criteria for the role, regardless of their protectedcharacteristics.

We operatea Carer friendly working environment that is supportive and inclusive. Weactively encourage Carers to self-identify themselves and are offered a workingCarer passport.

As a MindfulEmployer we are positive and enabling towards all employees and job applicantswith a mental health condition.

We are a DisabilityConfident Employer and commit to shortlisting suitable applicants who meet theessential criteria for an informus of any adjustments you may require.

Job description

Job responsibilities

Lead on the implementation of the contractual requirements related to quality and experience for care homes and domiciliary care providers.

Engage, motivate and provide specialist advice to care home providers to secure high quality services; by influencing standards of care, developing clinical practice and identifying improvements in clinical quality consistent with local priorities, national standards, and strategic objectives.

Develop systems and processes to quality assure care and treatment provided by care homes, including leading care home assurance visits and resident safety walkabouts.

Develop and maintain a care home quality dashboard ensuring it contains the most up to date information. Undertake an annual review of measures making appropriate changes following the appropriate consultation.

Implement robust quality assurance systems and processes for care homes relating to quality and experience. Review information submitted by care homes and make recommendations for improvement on the basis of these.

Review care home data, undertake trend analysis of data submitted and disseminate the learning across the NHS West Yorkshire ICB and the care home providers.

Lead the specification of quality standards for care homes and the quality monitoring of these providers.

Develop effective relationships with care home providers delivering targeted service and quality improvement support, such as following a CQC inspection or serious incident; or organising events for care home staff.

Provide advice to care home staff using best practice and evidence of effectiveness as required.

Work in collaboration with the contracting team to provide specific quality improvement expertise to the monitoring and management of care home contracts through levers such as CQUIN goals, local quality requirements and indicators.

Work in collaboration with the Quality and safeguarding consolidated team to ensure placements in care homes are able to meet the needs of patients.

When quality concerns are identified with care home providers co-ordinate the collation and triangulation of intelligence and the assurance provided, including serious incidents, complaints, patient experience. Utilise appropriate national tools, present findings and monitor remedial actions.

Lead the organisation, and deliver training events appropriate to the role root cause analysis, clinical audit, incident reporting.

Deputise at meetings related to the role when required.

To undertake any other duties at the request of the line manager, which are commensurate with the role including project work, internal job rotation and absence cover.

Person Specification

Qualifications

Essential

Significant relevant experience within a healthcare or regulatory body Professional qualification, first Degree or equivalent. Evidence of continued professional development.

Desirable

Registered Nurse

Experience

Essential

Experience of engagement with partners, providers, including care homes. Evidence of continued professional development. Communicate complex and business sensitive information effectively to a wide range of internal and external stakeholders. Managing several unrelated projects simultaneously. Interpret available guidance and standards to ensure that work is in line with national and local guidance and policy. Managing several unrelated projects simultaneously

Desirable

Experience of working with or in care homes Relevant experience at senior clinical manager level Relevant experience in development of quality indicators Relevant experience in development of quality indicators Relevant experience in development of quality indicators

Additional Requirements

Essential

Independently mobile in order to be able to visit provider settings as well as work across a number of sites in West Yorkshire and travel to attend meetings/support joint working.

Skills & Behaviours

Essential

Specialist knowledge of the components of quality improvement, clinical governance and other quality related issues, including clinical audit, clinical effectiveness, care pathway development and po Knowledge of current healthcare regulatory requirements, such as Care Quality Commission Knowledge of healthcare contract management and monitoring, specifically related to quality and patient safety Clear understanding of relevant NHS policy on commissioning, quality and care home/domiciliary care provision Standard keyboard skills and computer literate with ability to use the required systems/office packages Excellent interpersonal and effective communication skills written, verbal and presentation Negotiation and influencing skills. Excellent organisational skills with ability to prioritise own work and work of others to meet deadlines Motivation, leadership and team development. Analysis and interpretation of complex data related to quality and contract performance.

Desirable

Specialist knowledge of service / process redesign, capacity and demand mapping

  • Quality Support Manager

    3 weeks ago

    Huddersfield, United Kingdom Leaders in Care Full time

    Quality Support Manager (Nurse Qualified)  –West Yorkshire / South Yorkshire Commutable from South Yorkshire, West Yorkshire, North Yorkshire & surrounding areas Salary £50,000 plus car allowance £7200 per annum plus bonus Exciting opportunity for an ambitious driven leader with a passion for providing excellent quality care. Working with an...

  • Quality Support Manager

    1 week ago

    Huddersfield, United Kingdom Leaders in Care Full time

    Quality Support Manager (Nurse Qualified)  –West Yorkshire / South YorkshireCommutable from South Yorkshire, West Yorkshire, North Yorkshire & surrounding areasSalary £50,000 plus car allowance £7200 per annum plus bonusExciting opportunity for an ambitious driven leader with a passion for providing excellent quality care. Working with an established...

  • Quality Support Manager

    3 weeks ago

    Huddersfield, Kirklees, United Kingdom Leaders In Care Recruitment Ltd Full time

    Quality Support Manager (Nurse Qualified) West Yorkshire / South Yorkshire Commutable from South Yorkshire, West Yorkshire, North Yorkshire & surrounding areas Salary £50,000 plus car allowance £7200 per annum plus bonus Exciting opportunity for an ambitious driven leader with a passion for providing excellent quality care click apply for full job details

  • Quality Support Manager

    3 weeks ago

    Huddersfield, United Kingdom Leaders In Care Recruitment Ltd Full time

    Quality Support Manager (Nurse Qualified) West Yorkshire / South Yorkshire Commutable from South Yorkshire, West Yorkshire, North Yorkshire & surrounding areas Salary £50,000 plus car allowance £7200 per annum plus bonus Exciting opportunity for an ambitious driven leader with a passion for providing excellent quality care click apply for full job...

  • Quality Support Manager

    3 weeks ago

    Huddersfield, United Kingdom Leaders In Care Recruitment Ltd Full time

    Quality Support Manager (Nurse Qualified) West Yorkshire / South Yorkshire Commutable from South Yorkshire, West Yorkshire, North Yorkshire & surrounding areas Salary £50,000 plus car allowance £7200 per annum plus bonus Exciting opportunity for an ambitious driven leader with a passion for providing excellent quality care. Working with an established...

  • Quality Support Manager

    2 weeks ago

    Huddersfield, United Kingdom Leaders In Care Recruitment Ltd Full time

    Quality Support Manager (Nurse Qualified) West Yorkshire / South Yorkshire Commutable from South Yorkshire, West Yorkshire, North Yorkshire & surrounding areas Salary £50,000 plus car allowance £7200 per annum plus bonus Exciting opportunity for an ambitious driven leader with a passion for providing excellent quality care. Working with an established...

  • Quality Support Manager

    3 weeks ago

    Huddersfield, United Kingdom Leaders In Care Recruitment Ltd Full time

    Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Quality Support Manager (Nurse Qualified) West Yorkshire / South Yorkshire Commutable from South Yorkshire, West Yorkshire, North Yorkshire & surrounding areas Salary £50,000 plus car allowance £7200 per annum plus bonus Exciting...

  • Quality Support Officer

    3 months ago

    Huddersfield, United Kingdom NHS West Yorkshire Integrated Care Board Full time

    The post holder will be required to provide comprehensive and efficient administrative and project support to the Quality Team and will be the primary interface between the Quality Team and system partners. The role requires someone with excellent organisational skills, attention to detail is a priority and you must be able to multi - task in a fast-paced...

  • Quality Support Manager

    3 weeks ago

    Huddersfield, Yorkshire, United Kingdom Leaders In Care Recruitment Ltd Full time

    Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Quality Support Manager (Nurse Qualified) West Yorkshire / South Yorkshire Commutable from South Yorkshire, West Yorkshire, North Yorkshire & surrounding areas Salary £50,000 plus car allowance £7200 per annum plus bonus Exciting...

  • Support Worker

    1 month ago

    Huddersfield, United Kingdom Creative Support Full time

    Are you looking for a diverse role that is fun, stimulating and rewarding every day? Creative Support are looking for warm, enthusiastic and motivated Support Workers to join our team providing support to people living in our supported housing development in Longwood, Huddersfield. At this vibrant service in Longwood, Huddersfield we provide quality care...

  • Care Home Quality Support Officer

    3 months ago

    Huddersfield, United Kingdom NHS West Yorkshire Integrated Care Board Full time

    Management of the care home quality inbox ensuring relevant responses and housekeeping, including making judgements on appropriate responses and actions to ensure the right senior manager is alerted to the content within the context of risk management. To organise, service, attend and minute meetings, including sensitive and complex meetings with a range of...

  • Quality Support Manager

    2 weeks ago

    Huddersfield, West Yorkshire, United Kingdom Leaders In Care Recruitment Ltd Full time €50,000

    Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Quality Support Manager (Nurse Qualified) West Yorkshire / South Yorkshire Commutable from South Yorkshire, West Yorkshire, North Yorkshire & surrounding areas Salary £50,000 plus car allowance £7200 per annum plus bonus ...

  • Quality Support Manager

    2 weeks ago

    Huddersfield, West Yorkshire, United Kingdom Leaders In Care Recruitment Ltd Full time €50,000

    Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. Quality Support Manager (Nurse Qualified) West Yorkshire / South Yorkshire Commutable from South Yorkshire, West Yorkshire, North Yorkshire & surrounding areas Salary £50,000 plus car allowance £7200 per annum plus bonus ...

  • Quality Assurance Manager

    3 weeks ago

    Huddersfield, Kirklees, United Kingdom Torque Consulting Full time

    Job OverviewPosition: Quality Assurance ManagerCompensation: £47,000 - £52,000Our organization is a distinguished player in the automotive manufacturing sector, renowned for its steadfast dedication to quality and excellence. We prioritize maintaining the highest standards and delivering outstanding products to our clientele.Key ResponsibilitiesIn the role...

  • Support Professional

    2 weeks ago

    Huddersfield, Kirklees, United Kingdom Creative Support Full time

    Are you passionate about making a real difference in people's lives? Creative Support is seeking dedicated and compassionate individuals to join our team as Support Professionals. We provide exceptional care and support to individuals residing in our vibrant supported housing development, empowering them to live fulfilling lives. About the Role: Provide...

  • Quality Assurance Manager

    7 days ago

    Huddersfield, Kirklees, United Kingdom NHS West Yorkshire Integrated Care Board Full time

    About the RoleWe are seeking a highly skilled and experienced Quality Assurance Manager to join our team at NHS West Yorkshire Integrated Care Board. As a key member of our organization, you will play a vital role in ensuring the highest standards of quality and care for our patients and service users.Key ResponsibilitiesLead the implementation of quality...

  • Care Home Manager

    1 day ago

    Huddersfield, Kirklees, United Kingdom Search Full time

    About the RoleWe are seeking an exceptional Registered Care Home Manager to provide leadership to a new service in a partnership with one of the UK's fastest organically growing healthcare companies.Key ResponsibilitiesEnsure the quality of services meet Good or Outstanding CQC Inspection Framework StandardsEngage with residents, relatives, health...

  • Care Home Manager

    1 day ago

    Huddersfield, Kirklees, United Kingdom Search Full time

    About the Role:We are seeking an exceptional Registered Care Home Manager to provide leadership to a new service in a partnership with one of the UK's fastest organically growing healthcare companies.Key Responsibilities:Ensure the quality of services meet Good or Outstanding CQC Inspection Framework StandardsEngage with residents, relatives, health...

  • Quality Administrator

    4 months ago

    Huddersfield, United Kingdom Watson-Marlow Fluid Technology Solutions Full time

    **Location: Aflex - Bradley Business Park** **Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and more** We’re currently seeking a Quality Administrator to join us. You’ll join a dynamic team of engineers, sales people, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and...

  • Quality Administrator

    3 months ago

    Huddersfield, United Kingdom Elite Personnel Services Limited Full time

    Are you an experienced Quality Administrator free to start a fixed term contract 12-18 months? Would you like to work for a very successful, highly reputable and well-established market leading company based in Huddersfield, West Yorkshire who offer hybrid working? If so, this could be just the job for you! Your duties as a Quality Administrator include: -...