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Quality Assurance Manager
2 months ago
We are seeking a highly skilled and experienced Quality Assurance Manager to join our team at NHS West Yorkshire Integrated Care Board. As a key member of our organization, you will play a vital role in ensuring the highest standards of quality and care for our patients and service users.
Key Responsibilities- Lead the implementation of quality and experience standards for care homes and domiciliary care providers.
- Engage with care home providers to secure high-quality services, influence standards of care, and develop clinical practice.
- Develop and maintain quality assurance systems and processes for care homes, including leading care home assurance visits and resident safety walkabouts.
- Review care home data, undertake trend analysis, and disseminate learning across the NHS West Yorkshire Integrated Care Board and care home providers.
- Lead the specification of quality standards for care homes and quality monitoring of these providers.
- Develop effective relationships with care home providers to deliver targeted service and quality improvement support.
- Provide advice to care home staff using best practice and evidence of effectiveness.
- Work with the contracting team to provide quality improvement expertise to the monitoring and management of care home contracts.
- Collaborate with the Quality and Safeguarding Consolidated Team to ensure placements in care homes meet patient needs.
- Coordinate the collation and triangulation of intelligence and assurance provided, including serious incidents, complaints, and patient experience.
- Significant relevant experience within a healthcare or regulatory body.
- Professional qualification, first degree, or equivalent.
- Evidence of continued professional development.
- Registered Nurse (desirable).
- Experience of engagement with partners, providers, including care homes.
- Communicate complex and business-sensitive information effectively to a wide range of internal and external stakeholders.
- Managing several unrelated projects simultaneously.
- Interpret available guidance and standards to ensure work is in line with national and local guidance and policy.
- Independently mobile to visit provider settings and work across multiple sites in West Yorkshire.
- Specialist knowledge of quality improvement, clinical governance, and other quality-related issues.
- Knowledge of current healthcare regulatory requirements, such as the Care Quality Commission.
- Knowledge of healthcare contract management and monitoring, specifically related to quality and patient safety.
- Clear understanding of relevant NHS policy on commissioning, quality, and care home/domiciliary care provision.
- Standard keyboard skills and computer literacy with ability to use required systems/office packages.
- Excellent interpersonal and effective communication skills, written, verbal, and presentation.
- Negotiation and influencing skills.
- Excellent organizational skills with ability to prioritize own work and work of others to meet deadlines.
- Motivation, leadership, and team development.
- Analysis and interpretation of complex data related to quality and contract performance.