Patient Experience Midwife

1 week ago

London, United Kingdom Barts Health NHS Trust Full time

Job overview

The post holder will be a highly motivated and experienced midwife who will enhance a patient experience service that involves listening to women and pregnant people's experience of care via the birth reflections service, feedback from Maternity and Neonatal Voices Partnership, the Picker survey and Friends and Family Test. The post holder will share this feedback across the organisation and use the feedback to co-develop services to deliver an improved patient experience.

Main duties of the job

The post-holder will co-ordinate aspects of quality and safety in line with the maternity Clinical Governance strategy and the overarching Trust’s Clinical Governance framework. This will include supporting patient experience and staff experience.

The post holder will implement a consistent approach to the management of concerns raised by patients and their families, and patient feedback, to preserve quality whilst meeting the trust deadlines. They will consider innovative ways to capture patient experience of treatment and care, analyse and prepare the data, and present feedback to local and divisional governance meetings.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Qualifications

Essential criteria

Requires NMC registration on relevant part of register. Professional knowledge acquired through Midwifery training to Degree Level or equivalent skills, knowledge and experience. Practise assessor & Practise supervisor training or equivalent teaching experience.

Desirable criteria

Experience of clinical audit and presentation. RCA Training. Leadership/Management qualification.

Knowledge

Essential criteria

Significant recent clinical experience as a practising midwife in an acute hospital. Experience of dealing with patient concerns. Knowledge of clinical governance as a theory and in practice. Knowledge of Datix System. Experience in people management and improving the patient experience. Mentoring experience. Decision making ability. Experience of report writing

Desirable criteria

Experience in co-ordination, chairing and administration of meetings. Experience of stakeholder and partnership working.

Skills

Essential criteria

Evidence of experience of conflict resolution. Experience of identifying and interpreting national policy. Excellent communication and interpersonal relationship skills. Advanced IT skills. Ability to maintain a spreadsheet/ database and develop action plans. Good team worker ability, autonomous practitioner. Proven teaching skills Proven oral and written communication skills. Able to prioritise and meet deadlines. Demonstrate the ability to compile complex written information. Demonstrates awareness of NHS reports and recommendations and ability to adapt service development/provision accordingly. Has understanding of current NHS issues and initiatives around patient and staff experience.

Desirable criteria

Able to implement change

Other

Essential criteria

Sufficient experience to fulfil the requirements of the job with any aids and adaptations

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