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Support Analyst

1 month ago

Horsham Saint Faith, United Kingdom Independence Matters Full time

Support Analyst

Are you looking for a new opportunity and ready to dive into a transformative role?

Salary: £25,000 per annum

Contract: 37 Hours per week

Location: Hybrid working (Office base Horsham St Faith, minimum two days a week)

We are looking for a customer focused and digitally aware person to join our small but busy team providing IT support and solutions to approximately 700 users across Norfolk. This is an exciting time for our company as we are embarking on a digital journey to transform our current practices and ways of working. As such a large part of your role will be supporting our colleagues in embracing new applications and ways of working while upskilling their digital skills through effective training and excellent customer service.

The primary purpose of the role is to respond to and support employees with technical issues and queries relating to day-to-day access and use of digital applications and operations i.e. use of mobile login issues. You will be required to investigate possible causes/solutions independently using your initiative and take ownership of requests from first contact through to satisfactory and timely resolution.

To fulfil this role you will need to demonstrate the following skills and/or experiences:

  • Good people and excellent customer service skills
  • Relevant experience in a digital environment
  • The ability to communicate technical solutions effectively to a non-technical user
  • Curiosity and problem solving skills
  • Willingness to travel across the county and deliver F2F solutions
  • Experience of managing your work load effectively on a day to day basis
  • Effective collaboration skills and experience

For a list of Key Responsibilities of the role please refer to the Job Description.

Benefits and Recognition

In return for your hard work and passion you will receive fair pay and have access to a wide range of rewards and benefits as one of our valued colleagues:

  • 20 days annual leave plus recognised public holidays. Annual leave entitlement rises to 22 days after two years’ service and 25 days after five years’ service (pro rata for part time employees) with an option to buy additional annual leave
  • 24/7 access to a confidential and independent counselling and information service.
  • Long Service Awards and recognition scheme.
  • Colleagues Advisory Board which acts as link between colleagues and the Independence Matters Board.
  • Occupational Health and Musculoskeletal Injury Rehabilitation Service.
  • Access to great discounts and lifestyle savings.
  • Occupational sick pay from commencement of employment.
  • Access to credit union for savings and loans schemes
  • Free onsite parking
  • Discounted Travel Scheme with First Bus

We are proud of our commitment to our Disability Confident Award.

If you have a disability or any specific requirements that may require reasonable adjustments for you to attend an interview, we would be happy to accommodate

This role is subject to an appropriate level DBS and recruitment compliance checks.

Independence Matters does not hold a sponsorship licence.

Closing Date: Thursday 23 August 2024