Global Intranet Manager

3 months ago

London, United Kingdom Herbert Smith Freehills Full time
JOB DESCRIPTION

About Herbert Smith Freehills

As one of the world’s leading law firms, we advise many of the largest and most ambitious organisations across all major regions of the globe. With over 5,000 people, including 3,100 lawyers and over 2,000 business services professionals, operating from our global network of offices across Asia Pacific, Europe, the Middle East and North America, Herbert Smith Freehills is at the heart of the new global business landscape providing premium quality, full-service legal advice.

We recognise that the success of our business and our clients relies on the skills, knowledge and ideas of all our people. Our environment is one in which high performance is expected, in return, we will provide you with rewards and opportunities tailored to your personal and professional goals.


The Opportunity

The Opportunity

Role Summary:
The Global Intranet Manager is responsible for the management of, and operational support for, the firm’s SharePoint Online based Intranet. The Manager will be accountable for Intranet information architecture, governance, and development of the operating model. They will facilitate a global community of content owners and editors, ensuring quality control of content and design, and creating and enforcing policies and standards for effective and engaging intranet content that meets business needs.

Key responsibilities:

Working closely with the key intranet stakeholders, the Global Intranet Manager will:

Develop best practice content management guidelines. Manage and develop of the Intranet taxonomy and align with enterprise taxonomy Optimise search and content discovery Continuous improvement to all elements of the Intranet User Experience (UX) Ensure the Intranet’s information architecture is aligned with and informs the firm’s broader Knowledge and content strategies. Establish and implement the Intranet governance framework. Manage the Intranet content team to provide day to day support for the Intranet service. Work collaboratively with the Information Technology teams on opportunities to enhance and evolve the Intranet service in line with the firm’s technology strategy and Microsoft’s tech roadmap. Establish the guidance and training framework for the community of content owners, including effective content management. Work closely with our community of content owners to understand their requirements and involve them in planning and problem solving. Ensure Intranet support services for content owners (training, editing and design) are fit for purpose and adaptable to meet the diverse needs of content owners. Working closely with the Internal communications team develop methodologies to encourage broad engagement with the Intranet across the HSF network. Utilise Intranet analytics to distil insights into user requirements and behaviours to inform the ongoing development of the Intranet service. Keep abreast of Intranet industry trends development and identify opportunities for continuous improvement

Key internal relationships:

Key Intranet stakeholders: Knowledge Community, Internal Communications and IT Intranet community of content owners

Key external relationships:

Software vendors Third party consultants


Qualifications, skills and experience

At least 3 years of experience in managing and implementing intranets within a law firm or professional services. Undergraduate degree in Information Management or other relevant discipline Proficient in SharePoint Online for intranet applications Expertise in designing Information Architecture and content management for intranets In-depth knowledge of Usability and User Experience principles Project management experience People management experience
 

Team

Knowledge, Learning and Research

Working Pattern

Full time

Location

London

Contract type

Permanent Contract

Diversity & Inclusion

At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.

We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.

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