Administration Lead

1 week ago


Salisbury, United Kingdom Whiteparish Surgery Full time

Job summary

Doyou have experience of working in administration as a team lead? Are youlooking for a change of scenery? Thenwhy not join the amazing team at Whiteparish Surgery

Weare looking for an experienced administration lead who would be responsible for the effective, and smooth running of our administrative functions without compromising patient care. The successful candidate should be hardworking and able to work under pressure, with strong organisational skills, andbe able to manage a small team. In return we offer excellent, friendly working conditions and membership to the NHS pension scheme.

Main duties of the job

To be responsible for the efficient management anddirection of the administration team, ensuring all administrative duties are performedeffectively and to the required standard, meeting the objectives of thepractice.

Tosupport the management team in promoting quality and continuous improvement,confidentiality, collaborative working, service delivery, learning anddevelopment and carry out other duties as directed by the Practice Manager andPartners.

About us

Whiteparish Surgery is a rural dispensing practice with 7,200 patients and 30 members of staff set in the picturesque village of Whiteparish. We are passionate about providing the best service we can to our patients.

Job description

Job responsibilities

To ensure that key targets are achieved by all members of theadmin team

To work as part of the admin team and be responsible for theday to day management of the admin staff

To work with the practice manager on the production ofperformance and quality standards within the administrative team

To oversee all administrative functions including but notexclusively: child immunisation targets; referrals; cytology; Links; onlineapplications; recall and annual review programmes; coding; summarizing; tasks;non-nhs work ; movement of records; answering queries.

To workwith and lead the team through future development of admin processes

Person Specification

Experience

Essential

Experience of working in an office environment Experience of Primary Care from an operational and administratice perspective A developed understanding of customer care An understanding and adherence to the need for strict confidentiality

Desirable

Experience of SystmOne clinical system Experience of supervising other staff A knowledge of HR legislation

Qualifications

Essential

Numeracy and literacy skills to GCSE Level C or above (equivalents accepted)

Skills

Essential

Ability to work under pressure & in a changing environment Ability to use own initiative, within given boundaries Demonstrable excellent communication and inter-personal skills Ability to deal with difficult situations with sensitivity, with due regard to practice policy Excellent keyboard and computer skills including use of Microsoft Office and the Internet Ability to use own judgement, resourcefulness and common sense Professional, calm and fair Appropriate sense of humour Pleasant and articulate both written and verbal Ability to use reflection for learning Organised, effective and able to prioritise your own and others workloads Desire to progress professionally Flexibility of working hours/ability to work at desired times, short notice & overtime if required

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