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Claims Handler

2 months ago

Brighton, United Kingdom INSHUR Full time

Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you

We are looking for a Claims Handler to join us at INSHUR We’re based in sunny Brighton ☀️ (sea , chips , and seagulls ️ included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home . You’ll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office at least once a week, fostering a dynamic and supportive environment.

You’ll be working on re-inventing insurance in exciting markets across multiple territories including the UK , US , and the Netherlands , with plans to expand into new European countries.

Supported by (and reporting to) the team leader, you'll be joining a friendly team of claims professionals who thrive on delivering exceptional service to INSHUR customers. 

We value high performance and care deeply about making INSHUR a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

What you'll do

As a Claims Handler you will be responsible for managing the end-to-end handling of third-party motor claims, ensuring efficient resolution.

You’ll be working on:

  • Evaluating claims to determine liability and negotiate settlements with third parties.
  • Developing strong relationships with third-party insurers, brokers, and intermediaries
  • Collaborating with internal teams to enhance claims processes and ensure a seamless customer journey.
  • Embracing our technology-driven approach to maintain accurate records and reporting within our claims management system.

We don’t have a definite checklist of skills – our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you haven’t used a particular tool or checked off all the listed skills and experience.

That said, below is a guideline of skills that we think would make you successful in this role:

We'd love to hear from you if you have:

  • Have plenty of experience in the insurance arena and are looking for more than just a job.
  • Understand the importance of negotiating and clear communication
  • Are passionate about delivering excellent customer service
  • Exceptionally proactive 
  • A team player who is as eager to impart knowledge as to absorb it
  • Customer-focused with an eagle eye for refining processes for better strategic outcomes.

You’ll love it here if you: 

Thrive navigating ambiguity and finding clarity in uncertain situations.

Take pride in being accountable and owning your responsibilities.

Enjoy in a fast-paced environment where change happens quickly.

Are solutions-focused and driven to overcome challenges.

Embrace resilience and adapt to setbacks with a positive attitude.

Are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding.

You may not enjoy working here if:

⏳ Prefer a more structured, slow-moving environment.

Feel most comfortable when tasks and processes are clearly defined from the start.

Struggle with handling multiple challenges at once or adapting to frequent changes.

Tend to stick strictly to your defined role and avoid contributing outside of your responsibilities.

What to expect from the process:

Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience.

First Interview: 60-minute video call to test your technical knowledge 

Final Stage: 45-minute video call to have follow up and culture fit questions

What we offer

We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:

30 days of holiday annually, plus bank holidays

Private healthcare for you and your family, including pre-existing conditions

Life insurance at 3x your salary

13 weeks parental leave at full pay for new parents

Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax

Ride to work scheme

Workplace pension scheme to help you save for retirement

⏰ Flexible working hours to suit your lifestyle

£500 annual personal training allowance plus regular learning opportunities on a variety of topics

£40 monthly wellbeing and WFH allowance to keep you healthy and productive

24/7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more

Office massages to keep those shoulders relaxed

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need. 

About Us

INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.

Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise.

Backed by some off the most forward thinking VC’s including Viola Growth, JVP, Munich Re, Viola Fintech, MTech Capital, Antler, and MS&AD, we have secured over $70 million in funding  as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

As a global team of around 250 people based across the US, UK, and the Netherlands, we value:

Generosity, inclusivity, open-mindedness, and diversity

Delivering great results and learning in the open

Freedom to make long-term, high-impact decisions

The wellbeing of our teammates and the people around us

And… Enjoying the ride

Equal opportunities

At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We’re passionate about creating equal opportunities and making the tech industry a better place for all and we don’t discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.

As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+ . We proudly represent 29 nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We’re proud to have been recognised for Diversity and Inclusion by the British Insurance Awards .

We recognise that early-stage companies often hire people similar to the existing team—something we’ve worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity.

‍ ‍ Our Brighton office is child-friendly, dog-friendly, and fully wheelchair-accessible. 

⏰ While this position is advertised as full-time, we’re flexible on specific arrangements and happy to discuss options like part-time, job-sharing, or other flexible work setups for the right candidate.

️ If you need any adjustments during the interview process, please let us know, and we’ll do our best to accommodate your needs.