Supporter Care Administrator

2 weeks ago

Cheltenham, United Kingdom Cobalt Full time

Job summary

We are excited to announce that the fundraising team is growing and we have some fantastic opportunities to join Cobalt. Cobalt is a Cheltenham based medical charity celebrating its 60th anniversary and we are looking to recruit to our team. The role is key to helping us grow our voluntary income now and in the future so we can continue to change lives through our work.

Are you looking for a role that gives you the satisfaction of making a difference?

Are you looking to work with a small, friendly team?

Are you wanting to help shape the fundraising for a charity?

If its a yes - then you could be the right fit at Cobalt.

Main duties of the job

We are currently looking for a Supporter Care Administrator to join our team based in Cheltenham, Gloucestershire. You will join us on a part time, permanent basis, providing administrative support and supporter care. With previous customer services or administrative experience, youll have a friendly and approachable manner, good attention to detail and excellent time management skills. Ideally, youll be in the office 4 - 5 days a week, but a minimum of 3 days will be considered. Why not help bring your administrative experience to our team and make a real difference.

About us

Cobalt Health is a medical charity pioneering innovation in medical imaging diagnosis by investing in equipment, integrated research and education to improve outcomes for patients now and in the future.

I CARE our values - our culture - our purpose

Patient care is at the heart of all we do. We carefully select people who can show us how they share these same values and can contribute to a culture of respect, diversity, vision and a commitment to continuous learning and development.

Job description

Job responsibilities

Job Title :Supporter Care Administrator

Main Place of Work: Linton House Clinic, Thirlestaine Road, Cheltenham, GL53 7AS and such other areas as required.

Responsible to: Head of Fundraising

Accountable to :Chief Executive, Cobalt Health

Line management

There is no line management responsibilities associated with this role.

Job Purpose:

You will be responsible for providing fundraising and administration support for the fundraising team. This involves managing supporter enquiries for fundraising appeals and campaigns, inputting supporter information into our fundraising CRM, managing and processing donations and event registration, looking after our in memory supporters and providing a high level of supporter care.

Key Relationships

Cobalt staff team, patients, volunteers, donors and supporters

Key areas of responsibility will include:

Operational Duties

Supporter Care

Provide customer service for all donations and queries from supporters, face-to face, via the telephone and online in a prompt and sensitive way.

Thank and acknowledge donors via email, telephone and letter.

Identify opportunities to enhance and improve supporter journey.

Take responsibility for stewardship of our in memory supporters

Data Entry

Input and maintain supporter records on our fundraising database (Raisers Edge) ensuring a high degree of accuracy to enable subsequent correspondence with the supporter.

Process donations and event registrations in a timely and accurate manner, ensuring monies are coded as per the guidelines.

Import any data or/and events registrations into Raisers Edge

Maintain and update supporter records.

Accurately record Gift Aid declarations on supporter records to enable regular tax claim submissions to HMRC.

Identify and share supporter insights and feedback with colleagues

Administration

File and archive correspondence received by the team in line with audit procedures.

Preparation of daily banking, cash handling and initial reconciliation of all monies received daily including emptying collecting tins and counting cash.

Assist the wider fundraising team with administrative tasks which may include fulfilment of event packs.

A willingness to work some evenings and weekends as required (time off in lieu will be given).

Undertake any other duties commensurate with the level of the post, as requested by the Supporter Relations Officer

Specific Duties

Any other duties in accordance with the level of the role.

Management of Resources

To assist with monitoring of supplies and card stocks

Provide support and leadership to volunteers in the collection and counting of voluntary cash and cheque donations

Maintain stock of appropriate banking supplies and stationary

Teamwork

To work collaboratively with other departments within Cobalt

Taking an active part in team meetings

Champion the professional integrity of the organisation

Adhere to corporate policy and procedure

Advise and mentor staff members, particularly junior staff members.

Confidentiality

Under no circumstances either during or after the end of your employment (however it is terminated) may you divulge to any unauthorised person confidential information relating to the Charity. This includes, but is not limited to, information covering patients, individual staff records, industrial relations, financial affairs, contract terms and prices or business forecasts.

Data Protection

If required to do so, to obtain, process and/or use information held on computer or other IT system in a fair and lawful way. To hold data only for specific registered purpose and not use or disclose it in any way incompatible with such purpose. To disclose data only to authorised persons or organisations as instructed.

DBS Disclosure

All appointments are subject to a satisfactory initial DBS check by the

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