Operations Manager

4 weeks ago

Essex, United Kingdom Surya Hotels Full time

Are you an experienced Hospitality Manager with experience in overseeing the successful running of Restaurants/Bars and/or Accommodation?

Surya Hotels are recruiting for a Hotel Operations Manager

The Dragonfly Colchester hotel offers a relaxing and comfortable place to stay whether travelling for business or leisure. With Colchester’s historic City Centre just a few minutes away and the beautiful Essex countryside close by, it’s the ideal base from which to explore the local area. Inside the Dragonfly Hotel in Colchester, you’ll find every amenity that’s required for our guests to feel like it’s a home from home in one of our 50 rooms, such as free WiFi, 43” flat screen TVs, ironing & tea and coffee making facilities and gloriously welcoming Hypnos beds. Our family hotel offers a personalized experience at an extremely affordable price.

To be successful as our Hotel Operations Manager you need:

  • Management Experience in a 3/4 * 30+ bedroom hotel OR
  • Phenomenal experience leading Restaurant teams- delighting and enhancing guest experience
  • A thirst to drive and improve standards across the Hotel
  • Great attention to detail
  • Insight in to local market, specifically aware of opportunities and ways to increase F&B footfall
  • Ability to lead and inspire a team, across a number of divisions, e.g. Restaurant, Kitchen, Housekeeping, Reception
  • Numerical dexterity to crunch the numbers, drive occupancy, ARR and achieve best stock control and ROI
  • Compassion to lead, motivate, inspire and develop your team- from your housekeeping stars to your back office team and FOH wonders
  • Proven experience being hands on whilst seeing the bigger picture to increase your business
  • Proven ability to work autonomously within an evolving framework
  • Managers are managed against the Hotel P&L, guest feedback, ARR, Occupancy levels, Audits and Team stability

The ideal Hotel Operations Manager:

· Must have experience within a similar role with site and P&L responsibility

· Strong Hospitality Background, preferably F&B driven experience gained in hotels or high volume restaurants with personality, with proven levels of success

· Excellent management skills, including recruiting, performance managing and leading a team and an exceptional manager

· Commercially astute to monitor and analyse trends and identify opportunities

· Flexible in approach and a ‘Can do, will achieve’ attitude

In return we're offer:

· A highly competitive salary, with Tips too

· 28 days holiday, (inclusive of public holidays),

· AE pension

· Bike to work scheme

· Varied working times and great opportunities to advance your career

· Big discounts on Hotel Stays and Meals, throughout the Group

· Our new Wagestream facility

· Employee Assistance Programme- to access support 24/7- free and confidential

If the above sounds like an ideal fit for you, please get in contact with us, we look forward to hearing from you soon

We offer a great environment where you get to influence and shape the menus you're delivering, you guide and mentor your team and are a key part of your site's success.

Surya Hotels is one of the UK’s leading niche hotel groups, with a rapidly expanding portfolio of outstanding properties, situated in some of the UK’s most idyllic settings, from historic Suffolk and Norfolk towns, Essex City or coastal resorts to picturesque Surrey villages.

Our hospitality family has a ‘best in class’ ethos to exceed our guest expectations; creating experiences that embrace our heritage locations, our people and the communities we work within.

We aim to consistently deliver best in class experiences with personality and warmth. From our warm welcome, to our ‘See-you-again-soon’ Goodbye.

Stay. Explore. Discover.

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