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Head of Operations

2 months ago

Essex, United Kingdom Mantle Space Ltd Full time

Job Description

Head of Operations

Report to : Strategic Board

Line Manages: Operations Manager and Area Centre Manager/s

Business overview

Mantle Space Limited is a forward-thinking flexible serviced centre operator based in Stansted, with operations across eastern and South-Eastern England. Our focus is on providing exceptional customer care and creating a healthier workspace for our clients. With beautifully designed interiors, 24/7 access, and enhanced cleaning protocols, we prioritise both body and mind.

Job Description

As the Head of Operations, you will play a pivotal role in ensuring the smooth functioning of our business. You will undertake full responsibility for all operational activities, managing the Operations and Area Centre Managers, and reporting directly to the Board. We are looking for a dynamic individual who can drive efficiency, embrace change, and maintain excellent customer care standards. Over the next five years we are planning to significantly grow our serviced centres from eight to twenty and you will play a full role in that transformation.

Duties and Responsibilities Operational Leadership:
  • Collaborate with senior staff on strategic planning and execution.
  • Ensure operational processes and best practices are followed across all centres.
  • Implement new technologies to enhance efficiency.

·Analyse and optimise business centre expenditure budgets and KPIs.

·Ensure compliance with relevant legislation and licencing requirements.

·Optimise Disaster recovery and business continuity planning.

People Management:
  • Lead and motivate your Operations and Centre Support teams.
  • Foster a positive and supportive work environment.
  • Encourage professional development and growth.

·Optimise utilisation of resource and staffing levels

Customer Care:
  • Uphold our commitment to exceptional customer service.
  • Address client needs promptly and effectively.
  • Go above and beyond to exceed expectations.
Change Management:
  • Adapt to industry trends and evolving business requirements.
  • Drive positive change within the organization.
  • Manage the growth of the team to support an increased centre portfolio.
Qualifications and Experience:
  • Proven experience in people management, ideally within the flexible workspace, hospitality or related industry.
  • Excellent communication skills.
  • Degree qualification preferred but not mandatory.
  • Senior-level experience in a compatible industry.
Strategic Vision:
  • Contribute to long-term planning and growth.
  • Potential to join the Board in the future based on performance.
What We Offer
  • A supportive and friendly work environment.
  • Opportunities for personal development and wellbeing.
  • Recognition as a Great Place to Work for Wellbeing and Women.
  • A chance to be part of a successful company with over 30 years of experience.
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