Senior Associate, Global Technical Support

4 weeks ago


Belfast, United Kingdom UK Ciena Limited Full time

Description

s June 2021
• Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with three to five years related experience or equivalent combination of education and experience
• Basic knowledge of the operation of fiber optic transport and/or switching equipment.
• Experience in a technical support role with an equipment vendor in the Telco industry.
• Proven problem solving experience and expertise
• Problem solving experience with SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities
• Basic knowledge of OTN and related technology
• CE-A (Carrier Ethernet-Associate) certification
• OC-A (Optical Communications-Associate) certification

CANDIDATE PROFILE
• Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
• Ability to analyze, trouble-shoot and resolve problems
• Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
• A working knowledge of transport and switching systems for telecommunications applications and Optical Networking
• Experienced with various types of test equipment for optical and protocol testing.
• Experience with system level trouble shooting on fiber optic telecommunications transport and switching equipment.
• Basic knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet protocols and a general understanding of other Switching/transport concepts are required.
• Mid-level expertise in data communications, UNIX SUN/Oracle as well as experience working in an IP network
• Good abilities to build relationships build and strong Customer focus
• Team player that is ready to contribute or lead elements of troubleshooting and problem resolution
• Ability to deal with stressful situations with colleagues and customers
• Must have the ability to communicate effectively in English language both verbal and written

Not ready to apply? Join ourto get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an   Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

  • Belfast, United Kingdom Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Belfast, United Kingdom Ciena Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Belfast, United Kingdom Ciena Full time

    **Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Belfast, United Kingdom corvus Full time

    Our Technology Global client with offices in **Belfast **have a role available for **Global Technical Support Engineer (Optical Networks)**. You will provide system level post-sales support for their customer base (some which are the biggest companies worldwide) Our client is committed to their people-first philosophy. They offer an extremely competitive...


  • Belfast, United Kingdom corvus Full time

    Our Technology Global client with offices in **Belfast **have a role available for **Global Technical Support Engineer (Optical Networks)**. You will provide system level post-sales support for their customer base (some which are the biggest companies worldwide) Our client is committed to their people-first philosophy. They offer an extremely competitive...

  • Vialto Partners

    4 weeks ago


    Belfast, United Kingdom Vialto Partners Full time

    Company Description At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth. **Job Description**: We help our clients stay ahead of changes...

  • Vialto Partners

    4 weeks ago


    Belfast, United Kingdom Vialto Partners Full time

    Company Description At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth. **Job Description**: We help our clients stay ahead of changes...

  • Vialto Partners

    4 weeks ago


    Belfast, United Kingdom Vialto Partners Full time

    Company Description At Vialto we create the connections that build global careers and societies, bridging the gap between people and their aspirations. As the world of work continues to evolve, we are bringing together the individuals, ideas and technology to unlock business and human growth. **Why Choose Vialto** Vialto Partners offers the best of both...


  • Belfast, United Kingdom eFinancialCareers Full time

    **Overview of Citi**: Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financialproducts and services, including consumer banking and credit, corporate and...


  • Belfast, United Kingdom Citi Full time

    **Overview of Citi**: Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and...


  • Belfast, United Kingdom Black Fox Solutions Full time

    SENIOR TECHNICAL SUPPORT SPECIALIST - BELFAST - £35,000 +If you would like to work with some brilliant clients in IT technical services then this will be the role for you, you will be working with major global brands and big clients in the financial markets. Hybrid working options are also availableAbout the role Act as an escalation point at a 3rd line...


  • Belfast, United Kingdom Axial3D Full time

    **Benefits**: **Flexible working**: **Generous annual leave allowance**: **Company pension**: **Potential to earn stock options**: **Personal development**: **Unlimited tea and coffee**: **Senior QA/RA Associate**: Axial3D is a leading provider of advanced medical imaging software solutions. Our cutting-edge technology is transforming the healthcare industry...

  • Junior Associate

    3 months ago


    Belfast, United Kingdom Allen & Overy Full time

    Allen & Overy is a leading global law firm operating in over thirty countries. We work on some of the most challenging and important deals and have built a reputation for delivering exceptional legal solutions that help our clients grow, innovate and thrive. The legal industry is changing, and we're committed to leading that change, putting our people first,...


  • Belfast, United Kingdom Citi Full time

    Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Loan’s processing Team. (amend as appropriate) By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by...


  • Belfast, United Kingdom VANRATH IT Full time £50,000

    An opportunity for a Senior Technical Support Engineer (3rd Line) to join an established MSP in Northern Ireland Up to £50,000 Antrim area Hybrid (flexible) The successful candidate will be responsible for providing advanced technical support to resolve complex issues escalated from junior support teams. This role requires a deep understanding of IT...

  • Senior Associate

    2 weeks ago


    Belfast, United Kingdom Lewis Silkin LLP Full time

    PQE: - 5 years +- Term: - Permanent- Working hours: - Full-time- Department: - Employment- Location: - Belfast- The firmLewis Silkin works with leading businesses to protect and enhance their most important assets - their ideas, their people, their brand and their future. We call it: Ideas. People. Possibilities. With offices in London, Oxford, Manchester,...

  • Senior Associate

    4 weeks ago


    Belfast, United Kingdom Waystone Governance Ltd. Full time

    **Job Specification: Senior Associate - Board Support Services Team** **Role Brief**: Responsibilities may include (but are not limited to) the following: - Organising meetings, liaising with all attendees, gathering and distribution of materials for presentation to the board of directors, preparation of notices or agendas, attendance at board meetings. -...

  • Senior Associate

    1 week ago


    Belfast, United Kingdom Hunter Savage Full time

    Permanent Full-time Belfast 46067 Senior Associate - Accounts Department A leading Mid Tier Accountancy Practice is looking for a Newly Qualified Accountant to join this growing and highly successful team. This is a fantastic opportunity to gain experience working with a variety of clients, preparing accountant reports, statutory reports and management...


  • Belfast, United Kingdom VANRATH Full time

    VANRATH are assisting with the recruitment of a **Senior** **Marketing Assistant **for a leading global law firm. This proves to be a fantastic opportunity for someone who wants to progress their career and widen their knowledge in a Global organisation that places immense value on their staff. This firm has a fantastic reputation for progressing people...

  • Senior Associate

    2 weeks ago


    Belfast, United Kingdom Lewis Silkin LLP Full time

    PQE: 5 years + Term: Permanent Working hours: Fulltime Department: Employment Location:BelfastThe firmLewis Silkin works with leading businesses to protect and enhance their most important assets their ideas, their people, their brand and their futureWe call it:Ideas. People. Possibilities.With offices in London, Oxford, Manchester, Leeds, Cardiff, Belfast,...