Global Technical Support
6 months ago
Our Technology Global client with offices in **Belfast **have a role available for **Global Technical Support Engineer (Optical Networks)**. You will provide system level post-sales support for their customer base (some which are the biggest companies worldwide) Our client is committed to their people-first philosophy. They offer an extremely competitive salary, remote/hybrid working and 1st class benefits package and perks.
**Some of the things you will do**:
Testing, troubleshooting and remote technical support for products. You may also be involved in on-site day to day interactions with the customer concerning all aspects of network planning, deployment and technical network issues and design.
- You will provide remote technical support (via telephone or on line) for identified products 24 x 7, as well as on-site support to customers when required.
- You will use debug tools as well as lab research to aid in the resolution of the customer’s technical problems, recovering information vital to call out the incident/issue to senior engineers, including Engineering/Design, Product/Project Management, Documentation, Supply Chain or Training.
- You will partner with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide customer feedback.
- You will create, review, validate and publish required MOP/ISB/FSB documents, and add inputs to the knowledgebase (KCS).
**You will need to have**:
- Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university
- Basic knowledge of the operation of fiber optic transport and/or switching equipment.
- Ideally 6months+ experience in a technical support role
- Proven problem solving experience and expertise
- Basic knowledge of OTN and related technology
- Must have the ability to communicate effectively in **English **language both verbal and written
**You will receive**:
Excellent salary package to include bonus
Fantastic benefits package
Remote/Hybrid working
Full training and support from Management
Mon-Fri
Pay: £25,000.00-£35,000.00 per year
**Benefits**:
- Company pension
- Flexitime
- Referral programme
Schedule:
- Day shift
- Monday to Friday
Work Location: Hybrid remote in Belfast
-
Technical Support Specialist for Global Markets
2 weeks ago
Belfast, United Kingdom Citigroup Global Markets Limited Full timeAbout Our CompanyCitigroup Global Markets Limited is a world-leading global bank with a rich history and a strong reputation for excellence. We have a presence in over 160 countries and provide a wide range of financial products and services to consumers, corporations, governments, and institutions.Job DescriptionWe are seeking an experienced Software...
-
Global Technical Support
6 months ago
Belfast, United Kingdom corvus Full timeOur Technology Global client with offices in **Belfast **have a role available for **Global Technical Support Engineer (Optical Networks)**. You will provide system level post-sales support for their customer base (some which are the biggest companies worldwide) Our client is committed to their people-first philosophy. They offer an extremely competitive...
-
Technical Support Analyst
2 weeks ago
Belfast, United Kingdom Citigroup Global Markets Limited Full timeCompany OverviewCitigroup Global Markets Limited is a leading financial services institution with a strong presence in the global market. With a rich history dating back to the 19th century, the company has evolved to become one of the largest and most respected banks in the world. Our commitment to innovation, customer satisfaction, and employee development...
-
Global Market Analyst
2 weeks ago
Belfast, United Kingdom OCO Global Full timeWe are seeking a talented Global Market Analyst to join our team at OCO Global. As an analyst, you will be responsible for undertaking research and analysis to support client projects, including setting up stakeholder interviews and providing graphical information to contribute to client deliverables.Key responsibilities include researching client offers and...
-
Global Support Specialist
2 weeks ago
Belfast, United Kingdom Lightspeed Full timeWe are seeking a highly skilled Global Support Specialist to join our team at Lightspeed. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences and driving business growth.Job Summary:As a Global Support Specialist, you will be responsible for providing top-notch support to our hospitality clients...
-
IT Support Technical Lead
4 weeks ago
Belfast, United Kingdom Citigroup Global Markets Limited Full timeJob Summary:The Applications Support Sr Analyst is a senior position that requires in-depth knowledge and analytical skills. The role involves providing technical and business support to users of Citi Applications, maintaining application systems, and participating in application releases. The ideal candidate will have experience in an Application Support...
-
Technical Support Professional
1 week ago
Belfast, United Kingdom Ocho Full timeRole OverviewOcho is seeking a skilled Level 2/3 Technical Support Engineer to join their Belfast team, supporting a suite of core products used by top financial institutions globally. This role involves working in both local and global teams, with a focus on financial services support.The estimated salary for this position is £35,000 - £55,000 per annum,...
-
Technical Support Expert
1 week ago
Belfast, United Kingdom HCLTech Full timeHCLTech is a $13+ billion global technology company, home to more than 224,000 people across 60 countries. As a Field Service IT Specialist, you will provide onsite IT support with excellent customer service, technical expertise, and timeliness in a client/3rd party environment.This position has frequent contact with users, peers, and managers primarily...
-
Application Support Intermediate Analyst
2 weeks ago
Belfast, United Kingdom Citigroup Global Markets Limited Full timeAbout UsCitigroup Global Markets Limited is a leading global bank with a presence in over 160 countries. We provide a wide range of financial products and services to consumers, corporations, governments, and institutions.Job OverviewWe are seeking an experienced Technical Support Specialist for Global Markets to join our team. This role will involve...
-
Technical Infrastructure Lead
2 weeks ago
Belfast, United Kingdom Citigroup Global Markets Limited Full timeOverviewThe Citigroup Global Markets Limited is seeking an experienced Technical Infrastructure Lead to join its team. This role will be responsible for managing products within the End User Digital Workspace Services product portfolio, which includes products such as Apple Mac, RPA (Robotics Process Automation), Desktop, and more.Job DescriptionThis...
-
Technical Support Professional
4 weeks ago
Belfast, United Kingdom Johnson Controls Full timeAbout Johnson Controls: As a leading global diversified technology and multi-industrial leader, we serve customers in over 150 countries. Our mission is to create intelligent buildings, efficient energy solutions, and integrated infrastructure that drive growth and innovation.Job Description: We are seeking a highly skilled Technical Support Intern to join...
-
Software Application Support Expert
2 weeks ago
Belfast, United Kingdom Citigroup Global Markets Limited Full timeAbout Our TeamWe are a diverse team of professionals who share a common goal: to deliver exceptional service to our clients and support the growth and success of Citigroup Global Markets Limited.Job RequirementsWe are seeking an experienced Application Support Intermediate Analyst to join our team. This role will involve providing technical support for our...
-
Senior Technical Support Specialist
3 weeks ago
Belfast, United Kingdom MCS Group Full timeMCS Group, a global leader in manufacturing, is seeking an experienced Senior Technical Support Specialist to join their team in Bangor. This role offers the perfect opportunity for someone looking to advance their career and take on new challenges.In this position, you will be responsible for providing technical support for all users within the local site,...
-
Technical Support Specialist
1 week ago
Belfast, United Kingdom VanRath Full timeVanRath seeks a skilled Technical Support Specialist to join our 24/7 Global IT Service Desk team. The ideal candidate will provide first-level technical support via phone, email, and self-service portal, logging and tracking incidents, and working under the guidance of a Team Leader to manage queues and ensure timely issue resolution.In this role, you will...
-
Technical Customer Support
6 months ago
Belfast, United Kingdom People Source Consulting Full time**2**nd** Line Technical Support | Belfast (Hybrid) | 18 Month Contract | £30,000 Equivalent Salary** Experis recruitment have partnered with a Global Tech Giant to recruit multiple Technical 2nd Line Support Engineers in a customer-facing role. Our client sees support engineers as a frontline technical resource for their customers, you will be expected...
-
Technical Support Specialist
6 months ago
Belfast, United Kingdom FinTrU Full time**Vacancy Name** - Technical Support Specialist **Vacancy No** - VN585 **Location City** - Belfast **Overview of Role** FinTrUNI **Job Details** - FinTrU is an award-winning RegTech/FinTech company, creating technology-enabled solutions for leading global financial institutions. Across our UK and EU offices, we deliver the highest standard of service to...
-
Desktop Support Specialist
2 weeks ago
Belfast, United Kingdom Citigroup Global Markets Limited Full timeJob OverviewAs a Desktop Support Specialist at Citigroup Global Markets Limited, you will play a vital role in providing technical assistance to our clients. With approximately 23,000+ users and over 27,000 desktops, plus laptop, Blackberry, and BYOD devices, the scope of your work will be immense. You will be based in Belfast, supporting Managing Directors...
-
Belfast, United Kingdom VanRath Full timeVanRath is currently seeking an exceptional Technical Lead for Global Cryptocurrency Trading Markets to lead their engineering team in Belfast. This is a great opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for global cryptocurrency trading markets.The ideal candidate will have a strong background in...
-
Global Data Management Professional
4 weeks ago
Belfast, United Kingdom Citigroup Global Markets Limited Full timeCitigroup Global Markets Limited OverviewCitigroup Global Markets Limited is a leading global financial institution with a presence in over 160 countries and jurisdictions worldwide. We provide a wide range of financial products and services to consumers, corporations, governments, and institutions.Job SummaryWe are seeking an experienced Senior IT Business...
-
Technical Support Engineer
2 months ago
Belfast, United Kingdom G4S Full timeTechnical Support Engineer Up to £35,000 Belfast, Office based About us G4S is a global company operating across 120 countries, employing over 650,000 people across the world. You can find more about us here; We are at the forefront of the fire and security integrator market in the UK and have an enviable reputation for excellence and client...