Global Technical Support

6 months ago


Belfast, United Kingdom corvus Full time

Our Technology Global client with offices in **Belfast **have a role available for **Global Technical Support Engineer (Optical Networks)**. You will provide system level post-sales support for their customer base (some which are the biggest companies worldwide) Our client is committed to their people-first philosophy. They offer an extremely competitive salary, remote/hybrid working and 1st class benefits package and perks.

**Some of the things you will do**:
Testing, troubleshooting and remote technical support for products. You may also be involved in on-site day to day interactions with the customer concerning all aspects of network planning, deployment and technical network issues and design.
- You will provide remote technical support (via telephone or on line) for identified products 24 x 7, as well as on-site support to customers when required.
- You will use debug tools as well as lab research to aid in the resolution of the customer’s technical problems, recovering information vital to call out the incident/issue to senior engineers, including Engineering/Design, Product/Project Management, Documentation, Supply Chain or Training.
- You will partner with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide customer feedback.
- You will create, review, validate and publish required MOP/ISB/FSB documents, and add inputs to the knowledgebase (KCS).

**You will need to have**:

- Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university
- Basic knowledge of the operation of fiber optic transport and/or switching equipment.
- Ideally 6months+ experience in a technical support role
- Proven problem solving experience and expertise
- Basic knowledge of OTN and related technology
- Must have the ability to communicate effectively in **English **language both verbal and written

**You will receive**:
Excellent salary package to include bonus

Fantastic benefits package

Remote/Hybrid working

Full training and support from Management

Mon-Fri

Pay: £25,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Referral programme

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Belfast



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