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Medical Receptionist
4 months ago
Job summary
We are a busy GP surgery looking to recruit a highly motivated, professional individual with excellent Customer Service skills to join our friendly reception team.
The role will be 18 hours per week. The successful applicant must be able to demonstrate flexibility as our opening times are 8am until 6pm so hours may need to cover these start and finish times.
Main duties of the job
The following are the core responsibilities of the Receptionist, but other tasks may be included in the role:
- work on the front reception desk dealing with patient enquiries face to face
- Take telephone calls from patients to make appointments or sign post to more suitable services
- Deal with varied matters such as prescription requests and registrations
- Process incoming electronic information as well as paperwork on a daily basis in a timely and accurate manner
About us
We are a small, family run practice located in Batley Health Centre. We provide an excellent service to our patients and look to support and develop our team.
Job description
Job responsibilities
The following are the core responsibilities of the medical receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
Process patient requests for appointments
Process repeat prescription requests
Action incoming emails
Scan patient-related documentation and attach scanned documents to patients healthcare records
Initiate contact with and respond to requests from patients, team members and external agencies
Enter read/SNOMED CT code data on Systmone
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into the patients healthcare records as necessary
Direct requests for information, , SAR, insurance/solicitors letters and DVLA forms, to the administrative team
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and noticeboards
Support all clinical staff with general tasks as requested
Undertake all mandatory training and induction programmes
Contribute to public health campaigns (, flu clinics) through advice or direct care
Offer flexibility to cover team absence where possible
Person Specification
Qualifications
Essential
Educated to GCSE level or equivalent
Desirable
Active signposting or Care Navigator training qualification Customer Service qualification (NVQ) or equivalent
Skills
Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to follow clinical policy and procedure
Desirable
SystmOne user skills
Personal Qualities
Essential
Polite and confident Flexible and cooperative Motivated Problem-solver with the ability to process information accurately and effectively, interpreting data as required High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure/in stressful situations Able to communicate effectively and understand the needs of the patient Effectively utilise resources Punctual and committed to supporting the team
Experience
Essential
Experience of working with the public
Desirable
Experience of working in a healthcare setting Experience of working in a primary care environment
Other requirements
Essential
Disclosure Barring Service (DBS) check