Medical Receptionist

3 weeks ago


Batley, United Kingdom Dr Hassan and Dr Zia Full time

The following are the core responsibilities of the medical receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately Process patient requests for appointments Process repeat prescription requests Action incoming emails Scan patient-related documentation and attach scanned documents to patients healthcare records Initiate contact with and respond to requests from patients, team members and external agencies Enter read/SNOMED CT code data on Systmone Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and noticeboards Support all clinical staff with general tasks as requested Undertake all mandatory training and induction programmes Contribute to public health campaigns (e.g., flu clinics) through advice or direct care Offer flexibility to cover team absence where possible


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