Customer Contact Team Assistant

3 weeks ago

Pontypool, United Kingdom Melin Homes Full time

We are recruiting for a Customer Contact Team Assistant to join our Customer Contact Team.  This is a full time, permanent position.   

The assistant will provide a courteous and efficient service to customers on a range of front-line customer services issues.  You will require a flexible approach, working as part of a busy and committed team on a weekly shift rota

Week 1: 8.00 - 16.00

Week 2: 9.00 - 17.00

The team will be jointly responsible for delivering a professional front line services to residents and provide administrative support to colleagues within People, Homes and Communities and anyone visiting or making an enquiry of the Association.

You will have a highly supportive line manager who will check in with you regularly to support you to perform well, help you sustain your well-being so that you flourish at work and coach you to continually grow your knowledge and skills. They will have your back and be available to you when you need them. They will listen to you, give you clarity and direction and make you feel included so that you cannot fail to have a highly positive experience at work.

Here’s what The Team says about working for Melin

Hours: 35 per week 

Base: Hybrid Working – Office & Home  (Hybrid working on completion of probation/training) which will be on a rotational basis.

We’ve recently announced that we are starting a programme of work to explore how to merge Melin and Newport City Homes into a new organisation. We will provide updates throughout the process on our website and social media, and we’d like to reassure you that our services and recruitment will continue as usual. If you would like further information about the merger, this can be discussed at interview.

In your application, please include your CV redacting all personal details and make sure you tell us how you meet the Person Specification, as this helps us to make shortlisting decisions.

We want you to be at your very best. Please feel free to let us know of any changes we can make at any point in the recruitment process that will help support your application.

If you are looking for your next career challenge, seeking responsibility, and are passionate about delivering the best possible service, we'd love to hear from you. 

Closing Date:  1 October 2024 23.59pm

Information Event:  8 October 2024

Interviews:  11 October 2024

Melin Homes is an equal opportunities organisation. From time-to-time we may use positive action in our recruitment and selection process. We will only use positive action, if we identify that people from a particular group or with a particular protected characteristic are under-represented amongst our team and we wish to remedy this. 

We particularly welcome applications from candidates from a non-white background. At least two candidates from a non-white background, who also meet essential criteria, will be guaranteed an interview at Stage 1. 

Candidates who are not from an under-represented group, and score equal to or higher than candidates from an under-represented group whom we decide to shortlist, will also be offered a Stage 1 interview

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